An example of a program for domestic violence survivors, which created a performance measurement workgroup and audited their measures.
DCHS Performance and Quality Toolkit Pages
An example of a program that intervenes to prevent fraud, neglect and abuse of extremely vulnerable adults which developed a logic model to clarify goals, and identify improved performance measures.
For help in performance measurement, contact Erin McCarley, 503.988.7459, firstname.lastname@example.org. For help in quality improvement, contact Corynn Buckholdt, 503.988.6222, email@example.com
Below are a series of terms commonly used in performance measurement and QI. There are other definitions of some of these terms, establishing a common definition supports clear communication.
Performance measurement provides vital data to demonstrate the impact of services and interventions as well as to identify problems which are opportunities for quality improvement.
Logic models are valuable tools to define programs, clarify outcomes, and identify short and long term measurements.
Assemble a working group that will develop your performance measurement system, then audit your current measurement activities.
Choose the indicators to track your division’s or program’s progress toward carrying out its mission.
This program focuses on monitoring measures of timeliness and compliance.
Now that you have chosen your indicators, you can focus on how to measure and track them.
A review of program practices demonstrated the need for documenting data cleaning and extraction processes, as well as determining the frequency of data reporting for each indicator.
Build your management dashboard and any additional program-level dashboards that you would like to use.
Prepare to update your baselines and targets, refine your performance measurement system, identify quality improvement opportunities and publish a report card.
When targets aren't being met, a process can be implemented to define the problem and improve performance.
The perfect metric is actionable, accessible, transparent and leads to common interpretation.