Access Disparities

Resources are equitably allocated based on the human service needs of Multnomah County.

Source: Multnomah County Department of County Human Services Strategic Business Plan 2013 - 2016, pg. 11.

Dashboard 

A data visualization tool that displays the current status of performance measure metrics, usually using charts or graphs. 

Disparity

Differences between population groups in the presence of any form of incidence or outcomes, including access to services. Disparities include both acceptable and unacceptable differences.

Source: Communities of Color In Multnomah County: An Unsettling Profile, pg. 139 as adapted from Multnomah County Health Department, Health Equity Initiative.

Effectiveness

Programs and service systems achieve their intended results.

Source: DCHS Performance Measures.

Efficiency Indicators

A method for examining how effectively a program is performing the activities it is doing by measuring the cost of resources (e.g. in dollars, employee hours, etc) per unit of output (e.g per case, per repair, etc).

Source:  Multnomah County Performance Measurement Manual 2010, pg. 9.

Equity

Equity is an ideal and a goal, not a process. It ensures that everyone has the resources to succeed.

Source: Equity and Empowerment Lens (Racial Justice Focus). Portland, OR: Multnomah County.

Indicator 

Indicators are performance measures which are particularly useful in indicating performance. 

Source: Better Evaluation

Input

The amount of resources that are available or have been used for a specific service or program.  Examples of resources are financial, personnel, material, etc.

Source:  Multnomah County Performance Measurement Manual 2010 , pg. 8.

Outcome

Outcome measures indicate how well the service/treatment achieved its intended results. Outcome measures can be short-term  successful treatment completion), Intermediate (ex: three-six months), or long-term (one year or more).   The data can be reported as either numbers, percentages or rates.

Source:  AQS and Multnomah County Performance Measurement Manual 2010, pg. 9.

Output

Outputs describe units produced or services provided by a program.  The data are typically reported as numbers and not percentages.

Source:  Multnomah County Performance Measurement Manual 2010, pg. 9.

Performance Measurement 

Performance measurement is generally defined as regular measurement of outcomes and results, which generates reliable data on the effectiveness and efficiency of programs.

Source:  https://eca.state.gov/files/bureau/performance_measurement_definitions.pdf

Program

Recipient of funding to provide services.

Source: Multnomah County Department of County Human Services Strategic Business Plan 2013 - 2016, pg. 4.

Progress

Movement made toward goals.

Source:  Building a Performance Measurement System: Using data to accelerate social impact, Root Cause, Cambridge, MA, pg. 11.

Quality

The effectiveness in meeting the expectations of customers and stakeholders.

Source:  Multnomah County Performance Measurement Manual 2010, pg. 10.

Service

Activities generated by a Program.  In social service programs, examples of services may include case management, education and training, financial supports, and housing placement activities. 

Sources:  Multnomah County Performance Measurement Manual 2010, pg. 9 and Multnomah County Department of County Human Services Strategic Business Plan 2013 - 2016, pg. 4.

Social Determinants of Health

The conditions in which people are born, grow, live, work and age.  These circumstances are shaped by the distribution of money, power and resources at global, national and local levels.

Source: World Health Organization

System 

A group of interdependent processes and people that together perform a common mission.

Source: American Society for Quality (ASQ) Glossary

Target

The result that you will work to achieve within a specified period.

Source:  Building a Performance Measurement System: Using data to accelerate social impact, Root Cause, Cambridge, MA, pg. 38.