The role of the Quality Management (QM) unit is to protect Multnomah County residents receiving public behavioral health treatment, and to continuously improve the quality of MHASD's services. The QM unit:

  • Enforces privacy and confidentiality rules related to health and treatment
  • Measures treatment effectiveness
  • Performs certification reviews to determine if an agency will be qualified as a mental health provider
  • Provides technical assistance to agencies who need to become compliant with state rules
  • Investigates approximately 200 allegations of abuse of adults with mental illness annually 


Joan Rice, Quality Manager
(503) 988-8298
Fax: (503) 988-5870

Lynn Smith-Stott
Quality Management Supervisor
421 SW Oak Street, Suite 520
Portland, OR 97204

Report abuse of an adult with mental illness (503) 988-8170

Report abuse of a child (503) 731-3100