Note: ServicePoint has changed their name to WellSky Community Services. Manuals may not reflect that change yet.
Short-term Rent Assistance (STRA) ServicePoint Handbook updated 10/2021 (1.2 MB)
School Housing Stabilization Fund (SHSF) ServicePoint Handbook - updated 10/2021 (1.15 MB)
Shelter Plus Care (S+C) ServicePoint Handbook - updated 1/2022 (1.61 MB)
Emergency Shelter (ES) ServicePoint Handbook - updated 10/2021 (1.64 MB)
Coordinated Housing Assessment Team (CHAT) ServicePoint Handbook (698.71 KB)
Findley Commons ServicePoint Handbook (691.56 KB)
Move In Multnomah (MiM) ServicePoint Handbook (1.35 MB)
INTAKE PACKETS
AHFE 501 INTAKE PACKET (195.52 KB)
AHFE 501 INTAKE PACKET - FILLABLE (581.13 KB)
AHFE 501 INTAKE PACKET (52.3 KB)
ES/SO AHFE 501 INTAKE PACKET (195.08 KB)
ES/SO AHFE 501 INTAKE PACKET - FILLABLE (578.5 KB)
ES/SO AHFE 501 INTAKE PACKET (51.88 KB)
EXIT PACKETS
AHFE 501 EXIT PACKET (130.69 KB)
AHFE 501 EXIT PACKET - FILLABLE (297.21 KB)
AHFE 501 EXIT PACKET (40.16 KB)
ALL HOUSING PROGRAMS
System Expansion New Required Data - 10/1/21
FAQ - System Expansion Population A/B (70.52 KB)
Population A/B Determination Form (updated July 2022) (470.23 KB)
Population A/B Determination Form - SPANISH - (updated July 2022) (477.02 KB)
HOUSING MOVE-IN DATE & INTERIM REVIEWS
How to Transact the Housing Move-In Date (06/2018)
Entering HMID - EHV and Mainstream Vouchers (191.05 KB)
Housing Move-In Date (HMID) FAQ - from Portland Housing Bureau
How to Transact Interim and Annual Reviews, and Follow-Ups (01/2018)
How to Complete the HUD Verifications (12/2017)
Entering Housing Move In Date after Program Entry - Interim Review (152.19 KB)
Data Sharing Release of Information Materials
Client Consent to Release of Information for Data Sharing in Multnomah County is required for all Housing programs.
Client Consent to Release of Information for Data Sharing in Multnomah County (English) (165.92 KB)
Client Consent to Release of Information for Data Sharing in Multnomah County (Russian) (151.18 KB)
Client Consent to Release of Information for Data Sharing in Multnomah County (Spanish) (165.89 KB)
Client Consent to Release of Information for Data Sharing in Multnomah County (Vietnamese) (242.68 KB)
Release of Information - FAQ (180.73 KB)
Data Sharing Privacy Notice (76.09 KB)
Data Sharing Provider List (updated 05/2023) (66.36 KB)
Data Sharing Revocation Form (40.08 KB)
How to Revoke a Release of Information (ROI) (132.82 KB)