Past Announcements

August 28th, 2017

  • NEW! Now you can sign up your new employees for ServicePoint accounts online! No more scanning and emailing a paper form; you can simply fill out the online version of our User Set-Up/Modify/Delete Form and hit submit! Try it out and send us your feedback.

August 23rd, 2017

  • (9:41 am) Access to the ServicePoint database has been restored. Thank you for your patience.
  • (8:47 am) The ServicePoint database is currently offline. While installing the latest upgrade patch this morning around 6:45 am, the whole system went down. We are working with our vendor to roll back the upgrade and get the system up an running again. ETA on this fix is approximately 30 minutes.

August 17th, 2017

  • The ServicePoint Helpline is closed today. Normal service will resume on Friday, August 18th, at 7:30 am. In the mean time, you may leave a voicemail message at 503-970-4408 or send an email to servicepoint@multco.us.

July 14th, 2017

  • NEW! ServicePoint Handbooks are now available online for the Commercial Sexual Exploitation of Children (CSEC), Coordinated Access for Adults & Families, and Human Solutions: Family Shelter System programs.
  • UPDATED! The Mobile Housing Team (MHT) ServicePoint Handbook has been updated to integrate the new Coordinated Access processes. Download the updated copy now!

July 11th, 2017

  • Our ServicePoint vendor will be performing a mass clean-up of users' ART scheduling queues on July 12th. All instances of reports which were scheduled on or before July 1st AND which are marked "Completed" or "Failed" will be removed from users' report queues. Reports scheduled after July 1st or scheduled to run in the future (marked "Pending") will not be effected.  No reports will be removed from users' inboxes.​
    • Please direct any questions you may have about this process to the Helpline (contact info at bottom of page).

June 14th, 2017

  • IMPORTANT! ART did not complete a warehouse build last night OR this morning. This means any data that was entered into ServicePoint yesterday after 6:00 AM will not appear on any reports you run today. We are monitoring ART and will continue to do so through the next scheduled warehouse build, which we anticipate will take place this afternoon around 3:00 pm. We apologize for any inconvenience you may experience as a result of this failure to update. We will post more information here if necessary.
    • Please direct all ART questions to the Helpline (contact info at the bottom of the page).

May 26th, 2017

  • Do you have an ad-hoc or custom report request? Please use the Centralized Data & Evaluation Request (CDER) form, found here.

Note: use this form to request ad-hoc and customized reports only. All requests for ART reports (i.e. copies of reports that already exist) should continue to be submitted through the ServicePoint Helpline email.


May 22nd, 2017

  • The operating hours of the ServicePoint Helpline have expanded! The phone line and email are now being monitoring from 7:30 AM to 5:00 PM, Monday through Friday.

    • If you reach the voicemail during these hours, please leave your name, the name of your agency, and the phone number of your direct line and we will call you back as soon as we can. 

      • Many agency phones are set up to display the same general phone number (likely, your agency's reception desk) whenever an employee calls outside the agency, regardless of which phone you may be calling from. Unfortunately, this means if you don't leave your name and direct line on our voicemail, the only call back number we have on file is that of your agency's reception desk. Unless you've notified your receptionist that you're expecting a call from the ServicePoint team, there is no way for us (or the receptionist) to know who at your agency placed the original call.

    • Occasionally, all members of the Helpline Team may be out of the office for training or other reasons. In cases where Helpline Service may be impacted, we will be posting notifications to the Helpline email account and phone line, and on the website as well.

May 8th, 2017

  • IMPORTANT! ServicePoint experienced an ART outage this weekend that resulted in several warehouse rebuild errors on Sunday night. Our ServicePoint vendor has resolved the issue and re-initiated the rebuilds which experienced failures. You may continue to experience ART errors while the rebuild processes. 

    • Please check your reports carefully to ensure your data is up-to-date and all information is correct!

    • Once ART is finished updating, the "Last Warehouse Build" timestamp in the lower left corner of your ART screen with update with the date/time of the latest refresh.

April 11th, 2017

  • On Monday, April 24th, the ServicePoint Training Site will undergo a refresh. This means all data currently stored in the Training Site will be deleted and system defaults will  be restored. Please complete any projects you are currently working on before that date.

April 10th, 2017

  • The Multnomah County ServicePoint Helpline will have limited coverage from Monday, April 10th, through Thursday, April 13th. You may experience a longer wait time for a reply to your request. Thanks for being patient!

  • NEW!  Multnomah County will now offer our partner agencies ServicePoint New User Trainings for School Housing Stability Funds (SHSF) programs. Contact the Helpline to schedule a SHSF training for you or your staff.

    • ​A ServicePoint Handbook for SHSF data entry is now available on this website, too. Click on the link for "ServicePoint Handbooks & Guides" to the right of the homepage.

March 27th, 2017

  • NEW! ServicePoint Handbook now available for WorkSource Initiative (WSI) & A Home for Everyone (AHFE)'s Economic Opportunity Program (EOP) for Rent Assistance.

  • UPDATED! Newest versions of ServicePoint Handbooks now available for Parent-Child Development Services (PCDS) and Multnomah Stability Initiative (MSI) programs.

  • Multnomah County has partnered with the Portland Housing Bureau to offer our partner agencies ServicePoint New User Trainings for Short-term Rent Assistance (STRA) programs. STRA funds are often distributed in conjunction with enrollment into the Multnomah Stability Initiative (MSI) program. Previously, case managers had to attend two separate trainings, one administered by the Portland Housing Bureau for STRA, and one administered by the Multnomah County ServicePoint Helpline for MSI. The Helpline will now offer data-entry instruction for both programs in one consolidated training.​

    • A ServicePoint Handbook for STRA data entry is now available on this website, too. Click on the link for "ServicePoint Handbooks & Guides" to the right of the homepage.​

March 10th, 2017

  • Mozilla's latest Firefox browser update, Firefox v. 52, disables the Java plug-in which allows the editing of reports in ART. The plug-in cannot be enabled in this version of Firefox. If you use the edit option in ART, you may wish to install one of the following browsers:

    • Mozilla Firefox v.52 ESR (Extended Support Release), 32-bit, which supports the Java plug-in needed to utilize the edit option in ART.

    • Internet Explorer 11 (available in Windows 7, 8, 8.1, and 10.

Note: The ServicePoint Helpline does not recommend the use of the 64-bit version of Firefox because it does not support the Java plug-in (32-bit) referenced above.

February 21st, 2017

  • On Wednesday, February 22nd, the ServicePoint system will be down for maintenance from 7:00 to 10:00 pm (PST). You will not be able to log into ServicePoint during these hours. Service will resume after 10:00 pm.

February 10th, 2017

  • A new issue of TalkingPoint is available now! Check out the Jan/Feb 2017 newsletter here.

  • A new training  schedule is coming soon! Stay tuned for more details.

  • A .pki installation guide is now available for Mac computers. Contact the Helpline for your copy now!

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