The Multnomah County Data Management Team conducted its first annual customer satisfaction survey in July 2013. It was sent to 300 end users of ServicePoint and ART, and we had a 47% response rate.  The 2nd annual customer satisfaction survey was conducted in October 2014.  It was sent out to 295 users and we had a 46% response rate.  The 2015 survey was completed by 104 respondents, representing approximately 35% of our users.

Thank You

Thanks to all of you who took the opportunity to give us feedback about your experiences with our data management team in the areas of:

  • Training and support
  • ART reports
  • Interactions with data team members.

Data Team Annual Survey Results