Human Services Policy Manager

EXAMPLES OF DUTIES:

• Provide strategic advice and support to the department director regarding human services policy and agenda development; develop and implement program and strategic planning; implement and assist in the development of department policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes; recommend and establish administrative controls and improvements; develop procedures to implement new and/or changing regulatory requirements; serve as a member of the management team.
• Plan, organize, manage, and administer the Multnomah Innovation Lab (MIL) in DCHS and the Multi-Agency Coordinating Team (MAC) in JOHS; promote and evaluate innovative technologies, solutions and services for improvement of human services program(s) quality and accessibility; manage special projects, including the development and implementation of human services programs, initiatives and services.
• Direct and approve the planning, prioritizing, assigning, supervising, training, and review of the work of a diverse workforce; act as a resource, and provide direction, guidance, and leadership to staff; advise on the more complex and sensitive concerns and issues; may select, direct, and manage the work of consultants.
• Develop the communication strategy supporting various human services policy issues; create and modify plans and approaches that help garner support, shape opinions and provide information; select appropriate and culturally competent communication and styles for targeted audiences.
• Develop, administer, assist, and monitor budgets; develop justifications for budgetary recommendations and/or adjustments; participate in forecasting additional funds for staffing and resources; identify, obtain, and manage funding from grants and community partners; participate in the interpretation, negotiation, management, and enforcement of contracts; coordinate the finalization of budgets to ensure the timely submission of the department budget.
• Analyze and review federal, state, and local laws, regulations, policies, and procedures to ensure compliance; track legislation development to identify legislative needs, impacts and outcomes; conduct analysis on human services policy issues, program standards, best practices and trends; formulate and implement recommendations.
• Provide expert guidance and collaboration to other departments, outside agencies, key stakeholders and community partners to develop and shape critical policy direction;  represent the county to the public, elected officials, other agencies, governments and organizations including making presentations, participating in meetings, and conducting community outreach; act as representative on committees, interagency task forces, and special projects, respond and resolve confidential and sensitive inquiries; investigate complaints and recommend corrective actions as necessary.
• Perform other duties as assigned.

LEVEL AND TYPE OF WORK AND/OR SUPERVISION:

Human Services Policy Manager

• Advanced level
• Professional
• Perform the most difficult assignments requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative.
• Receive work assignments in terms of objectives, priorities, and deadlines.
• Work is reviewed for technical accuracy, compliance to program objectives, and overall results.
• Receive direction from executive management.
• Exercise direct supervision over staff.               
• This classification differs from other management level classifications due to assignments in a specialized field.  

MINIMUM QUALIFICATIONS GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.

Human Services Policy Manager

Training and experience for advanced level, professional classifications are typically equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience).

Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and/or additional training, licenses, or certificates.