Quality Manager

EXAMPLES OF DUTIES:

• Plan, organize, manage, and administer quality and compliance programs; develop and implement program and strategic planning; implement and assist in the development of department policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes; recommend and establish administrative controls and improvements; develop procedures to implement new and/or changing regulatory requirements; serve as an advisor to elected officials.
• Conduct formal evaluations and assessments using statistical tools and established quality assurance standards to ensure continuous system and client service improvements; lead the work of research and evaluation teams conducting formal analytical studies and utilize data and findings to inform quality control measures for department or countywide needs; determine quality policy, program priorities and effective resource utilization; collaborate with multi-disciplinary teams and executives to determine the impact that quality control/quality improvement findings have on programs within the department, division, or countywide.
• Oversee and participate in the statistical processing, collection, and interpretation of program data; monitor performance of quality systems to ensure effectiveness; track defects, deficiencies, quality issues, assessment results, and other desired quality outputs; document assessment procedures, methodologies, and criteria; identify critical points in systems or operations and recommend improvements; prepare technical reports, correspondence, and position papers.
• Develop, administer, assist, and monitor budgets; develop justifications for budgetary recommendations and/or adjustments; participate in forecasting additional funds for staffing and resources; identify, obtain, and manage funding from grants and community partners; participate in the interpretation, negotiation, management, and enforcement of contracts; coordinate the finalization of budgets to ensure timely submission of the department budget.
• Provide expert guidance to other departments, the general public, and/or outside agencies; represent the county to the public, elected officials, other agencies, governments, and organizations including making presentations, participating in meetings, and conducting community outreach; act as representative on committees, interagency task forces, and special projects; respond and resolve confidential and sensitive inquiries; investigate complaints and recommend corrective actions as necessary.
• Provide direction, guidance, and leadership to staff; advise on the more complex and sensitive concerns and issues.
• Perform other duties as assigned.

LEVEL AND TYPE OF WORK AND/OR SUPERVISION:

Quality Manager

• Advanced level
• Professional
• Perform the most difficult assignments requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative.
• Receive work assignments in terms of objectives, priorities, and deadlines.
• Work is reviewed for technical accuracy, compliance to program objectives, and overall results.
• Receive direction from executive management.
• Exercise direct supervision over staff.
• Exercise indirect supervision through managers, supervisors, and/or lead workers.
• This classification differs from other supervisory classifications due to assignments in a specialized field.

MINIMUM QUALIFICATIONS GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.  Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.

Quality Manager

Training and experience for advanced level, professional classifications are typically equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.  (Equivalency 7-10 years of qualifying training and/or experience).

Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and /or additional training, licenses, or certificates.