Who to Call for What

Crisis Hotlines for People in Need

Mental Health

Domestic Violence

  • Call to Safety | 888-235-5333 - Domestic violence and sexual assault confidential crisis line. 
  • Proyecto UNICA | 503-232-4448 (Línea de apoyo en español, 24/7 y confidencial, para sobrevivientes de violencia domestica y asalto sexual)

Help for domestic and sexual violence

Alcohol & Drugs

Alcohol & Drug Helpline | 800-923-HELP or 503-244-1312
Español: 877-515-7848 | Teen: 877-553-TEEN

Resources for People in Need

Connect to housing, shelter, food, healthcare

Report Concerns

Portland Police non-emergency line 503-823-0000

Report a Bias Incident

Severe Weather Emergency Shelters

Find winter and severe weather shelter and day services for people experiencing homelessness.

211info | Call 2-1-1. Open 24/7 during a severe weather event
Winter hours: 8am-7pm, Monday-Friday | 2-10pm, Saturday-Sunday
Spring and summer: 8am-6pm, Monday - Friday

Get help if you are experiencing homelessness

Adults

Find local community resources by searching 211INFO.ORG, calling 2-1-1, texting your zip code to 898211 or emailing help@211info.org.

Families

If you and your family are experiencing homelessness, call 211info toll free by dialing 2-1-1 and learn about available services including emergency and transitional housing as well as support services to assist with permanent housing.

Help for Youth Experiencing Homelessness

Youth Under 25

If you're looking for shelter, safety off the streets, or other crisis services, please contact the Access Center at 503-432-3986 on a 24-hour basis. Download the Homeless Youth Services brochure. (3.5 MB)

The Homeless Youth Continuum (HYC) is designed to serve youth up to age 25 in Multnomah County who have no viable, safe home options. Services are available 24/7 to provide safety off the streets and access to a continuum of low barrier, harm reduction-focused supports.

Coordinated access to the HYC is through mobile staff that provide screening, eligibility and referral services, and via the Access Center, located at 1635 SW Alder Street. A continuum of services are offered including: day programs/drop in programs, education, employment, mental health & addictions supports, engagement services, health, recreational opportunities, emergency shelter and a range of housing options. Download the HYC Coordinated Access brochure. (237.17 KB)

Youth under 18

The Alba Collaborative, located at the Youth Opportunity Center in Rockwood, provides 24/7 help for youth under 18 experiencing a crisis or needing a safe place to stay. Outreach and wraparound supports are offered for young people ages 9-17 at-risk of or experiencing homelessness including:

  • Mentoring and advocacy from staff trained in Trauma Informed Care and Assertive Engagement
  • Access and/or referrals to emergency and transitional housing options
  • Food, clothing, hygiene items, bus tickets/public transportation support
  • Information and support with street safety, health insurance, crisis
  • Management and medical care
  • Engagement and recreation activities
  • Resources and referrals for gang affected youth, youth with alcohol and drug addiction, sex trafficked youth, and LGBTQIA+ specific programs and support
  • Access and/or referrals to alternative education options
  • Access to employment programs & services

The Alba Collaborative is a partnership between New Avenues, Latino Network, Youth Progress, National Safe Place Network, and Multnomah County. Located at the New Avenues Youth Opportunity Center (YOC), 470 SE 165th Ave., Portland, OR 97233 on a shared campus with Boys & Girls Club, Open School, and Latino Network. The YOC and Alba Collaborative are open 24/7 for youth ages 9-17. YOC Drop-In hours are Monday-Friday 10 am-6 pm for youth ages 9-24 offering showers, meals, computer access and other supports.