About the Office Of Consumer Engagement
MHASD supports a recovery-oriented system of care which endorses the belief that all consumers experiencing mental health and substance use conditions can and do recover. The important voice of consumers with lived experience brings a valuable perspective to ensure our services are recovery oriented and trauma informed. We employ an Office of Consumer Engagement within MHASD to ensure our services are informed and supported by peers.
The Purpose of OCE Promotes Recovery
The Office of Consumer Engagement increases awareness and engagement of consumers at the policy level and in our community. OCE works with the division, department, and community to lead, support, and advise on peer efforts across our county/system.
The team advises division leadership, and function as liaisons to community providers and system partners. This team also helps MHASD utilize current resources to improve engagement and coordination of care for our most vulnerable residents in Multnomah County living with mental illness and addiction. Peer staff develop workforce strategies and community training to increase awareness and the number of peers being competitively employed in our county.
This peer team interfaces with MHASD leadership and staff, contracted providers and system partners increasing the awareness about the value of including peers in all aspects of our continuum of care. Additionally, the team assists MHASD in efforts to improve strategies for integrating consumer and peer voice to improve outreach, engagement and coordination of recovery services to a population of consumers frequently engaged with multiple systems in our community.
Establish a Multnomah County Peer Advisory Council
Map Peer Support Specialist Services in Multnomah County
Develop recommendations on system needs
Provide peer-led trainings to enhance the awareness and value of the peer workforce and engagement within the system of care
Build awareness about peers within Multnomah County and throughout the community
Strengthen policies and procedures to ensure services are more consumer friendly.
Continue to build a culturally-responsive system for people accessing mental health and addiction services
Coordinate and sponsor events and conferences involving peer services
Increase representation of consumers, including ethnic and racial groups, in local and state mental health planning activities
The long-term goal of the Office of Consumer Engagement is to promote policies and services that:
- Promote and support mental health and addiction recovery;
- Respect individuals’ choices and acknowledge their self-determination;
- Promote higher levels of community inclusion, employment and education of peers; and
- Increase the integration of peer services within the continuum of care, increasing capacity and access to peer-led services