Do you:

1. Need help picking a Medicare plan?

2. Want to volunteer with SHIBA?


Need help picking a Medicare plan?

Picking the right Medicare plan is individualized and we can make sure you pick a plan that meets your health needs. 

We’re trained and offer free, unbiased assistance with Medicare issues.

Trained SHIBA volunteers can help Medicare beneficiaries:

  • Find out if they’re eligible for benefits they are not receiving
  • Compare insurance policies
  • File claims
  • Make appeals and complaints when necessary 
  • Make referrals to federal, state and county offices
  • Identify potential insurance violations. 

SHIBA offers one-on-one Medicare counseling. For more information please call the Aging and Disability Resource Connection (ADRC) at 503.988.3646 or email adrc@multco.us.

Learn more about SHIBA

What SHIBA can do for you

What to expect in a meeting

Learn about our volunteer staff members' rigorous training

Want to volunteer with SHIBA?

Program Overview

This program’s success is built on a statewide network of trained volunteer counselors. Counselors help people in their community understand their Medicare insurance choices and their rights through individual counseling, education, and referrals.

Duties and Being a Volunteer

  • Complete the SHIBA Volunteer Application, screening, training, and internship.

  • Maintain confidentiality of client information, per Oregon SHIBA Security Plan.

  • Provide individual health insurance assistance at sponsor site or in clients’ homes.

  • Assess clients’ resources and health care/health insurance needs.

  • Complete Client Contact forms either online or on paper.

  • Refer clients to resources as needed.

Successful volunteers

  • Enjoy helping others

  • Are dependable, understanding, patient, and compassionate

  • Communicate well

  • Protect client confidentiality

  • Have no conflict of interest

  • Want to provide SHIBA services

  • Have computer skills or are willing to learn

  • Work well alone and in a team

Apply to volunteer

Apply today online or call 503.988.3646 to connect with the SHIBA volunteer coordinator.