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Visit The Gateway Center Website
How to Access Services of The Gateway Center
All services at the Gateway Center begin with a phone call:
Step 1: Call our mainline at (503) 988-6400 (M-F 9am-4pm):
Capacity closures, holidays and other changes will be announced on our voicemail.Step 2: Leave a message with your name and number:
We are unable to see your phone number on caller ID.Step 3: Receive a call back the same day from a blocked number:
All call backs from the Gateway Center will arrive from a blocked phone number. If you were unable to connect with us the same day you called, please call us back on our next business day that you’re available.
Learn more about how to Access Services at The Gateway Center
When will I get a call back?
During our business hours we will return calls the same day. If you were unable to connect with us the same day you called, please call us back on our next business day that you’re available. Our phone lines open at 9am Mon-Fri, and we operate on a first call, first serve basis each business day.
What if I did not receive a call back?
Please check the following:
Is a closure or schedule change listed on our voicemail?
Capacity closures, holidays and other changes will be announced on our voicemail. During these times, call us back the next business day.
Can your phone accept blocked calls, and can you receive voicemails?
Gateway Center always calls from a blocked phone number.
Is your ringer on a high enough volume for you to hear?
Are you leaving a voicemail that clearly states the correct number to reach you?
Gateway Center cannot see your number on caller ID.
Are you calling for someone else?
The Gateway Center will not directly call a survivor based on a third-party request. If you are calling for someone else, please leave your name and phone number; Gateway Center will then call you back for more information.
Can I drop into the Gateway Center for services?
The Gateway Center does not provide in person walk-in / drop-in services. All services at The Gateway Center begin by calling us at (503) 988-6400.
Restraining Orders
Complete the full process of filing and obtaining restraining orders over the phone. To explore options call us at (503) 988-6400.
When can I file a Protection Order at The Gateway Center?
When you AND/OR the person you are filing against live in Multnomah County, AND you are:
- Filing against an intimate partner or ex-partner.
- Living with a disability and are filing against an intimate partner, ex-partner, family member or caretaker
- Over 65 years old and filing against an intimate partner, ex-partner, family member or caretaker
- A survivor of sexual assault filing against your assailant.
Learn more about How to File a Protection Order
Where else can I file a protection order?
Below are options for obtaining a Protection Order in Multnomah County when The Gateway Center is not your best option. If you reside outside Multnomah County, you may obtain Restraining Order information by contacting your local county courthouse.
Over the Phone
Volunteers Of America
(503) 771-5503
In-Person
Multnomah County Courthouse
1200 SW 1st Ave, Portland, OR 97204
(971) 274-0600
Receive Support After Hours
The Gateway Center operates M-F 9am-4pm. For support after hours you may contact the following crisis lines 24 hours a day, 7 days a week:
- Call to Safety: (503)235-5333
- El Programa Hispano Proyecto UNICA: (503) 232-4448