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Crisis lines available 24 hours a day, 7 days a week:
- Call to Safety: (503)235-5333
- El Programa Hispano Proyecto UNICA: (503) 232-4448
Gateway Center staff can help survivors explore options, safety plan, connect to community resources, and access services related to intimate partner abuse, sexual assault & sex trafficking. You do not need to know exactly what you need before reaching out.
Visit The Gateway Center Website
How to Access Services of The Gateway Center
Connect with us Monday-Friday: 9am-4pm
To ensure fairness for everyone, we handle all inquiries in the order they arrive. Whether you call us or stop by in person, every request is added to the same priority queue. Capacity reached, holidays and other changes will be announced on our voicemail.
By Phone:
Call our Frontline at 503-988-6400 to speak to an intake team member (M-F 9am-4pm).
If we don’t answer, please leave a message with your name and number for a call back the same business day.
Please Note: We are unable to see your phone number on caller ID.Calls from Gateway Center will appear as blocked or unavailable numbers. During business hours, we return calls the same day.
In-Person:
In person services are available at the Gateway Center located at 10305 E. Burnside St., Monday - Friday, 9am - 4 pm.
Wait times can be lengthy due to the number of people seeking services, and we have sometimes reached capacity for the day. We encourage calling ahead to check current capacity and wait times before dropping in.
Appointments:
Appointments are available. Appointment times and days can vary, to discuss making an appointment please call us at 503-988-9400.
When will I get a call back?
During our business hours we will return calls the same day. If you were unable to connect with us the same day you called, please call us back on our next business day that you’re available. Our phone lines open at 9am Mon-Fri, and we operate on a first call, first serve basis each business day.
What if I did not receive a call back?
Learn more about how to Access Services at The Gateway Center
Restraining Orders
Gateway Center is available to assist with the full process of filing and obtaining restraining orders over the phone. Restraining Order applications may also be completed in person; Because the applications can take time to complete, scheduling an appointment may reduce wait times for in-person support. To explore options, please call us at (503) 988-6400.
When can I file a Protection Order at The Gateway Center?
When you AND/OR the person you are filing against live in Multnomah County, AND you are:
- Filing against an intimate partner or ex-partner.
- Living with a disability and are filing against an intimate partner, ex-partner, family member or caretaker
- Over 65 years old and filing against an intimate partner, ex-partner, family member or caretaker
- A survivor of sexual assault filing against your assailant.
Learn more about How to File a Protection Order
Where else can I file a protection order?
Below are options for obtaining a Protection Order in Multnomah County when The Gateway Center is not your best option. If you reside outside Multnomah County, you may obtain Restraining Order information by contacting your local county courthouse.
Over the Phone
Volunteers Of America
503-802-0506
HomeFreeCourt@voaor.org
In-Person
Multnomah County Courthouse
1200 SW 1st Ave, Portland, OR 97204
(971) 274-0600
Receive Support After Hours
The Gateway Center operates M-F 9am-4pm. For support after hours you may contact the following crisis lines 24 hours a day, 7 days a week:
- Call to Safety: (503)235-5333
- El Programa Hispano Proyecto UNICA: (503) 232-4448