EXAMPLES OF DUTIES:
- Receive facilities and maintenance requests concerning problems in county owned and leased buildings; secure and record information such as nature of problem, location, and other necessary information; determine the urgency of service requests and dispatch service.
- Generate work orders and track from initial receipt to operational closure.
- Establish prioritization and coordinate trade assignment depending on severity of the call; adjust priority of requests; catalog and track after hour’s calls.
- Contact clients for additional information and data; notify clients of any changes to work schedule.
- Perform other duties as assigned.
LEVEL AND TYPE OF WORK AND/OR SUPERVISION:
Facilities Maintenance Dispatch/Scheduler
- Journey level
- Trades
- Perform the full range of duties, working independently, applying well-developed subject knowledge, and exercising judgment and initiative.
- Receive occasional instruction or assistance as new or unusual situations arise.
- Fully aware of the operating procedures and policies within the work unit.
- Work is reviewed based on compliance, appropriateness, and effectiveness in meeting goals and deadlines.
- Receive general supervision from manager or staff.
MINIMUM QUALIFICATIONS GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.
Facilities Maintenance Dispatch/Scheduler
Training and experience for journey level, trades classifications are typically equivalent to completion of the twelfth grade and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 1-4 years of qualifying training and/or experience).
Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and/or additional training, licenses, or certificates.