Senior Health Insurance Benefits Assistance (SHIBA) Program

Do you:SHIBA logo

1. Need help picking a Medicare plan?

2. Want to learn more about Medicare?

3. Want to volunteer with SHIBA?

Medicare Open Enrollment is October 15th to December 7th

Every Fall SHIBA hosts enrollment events at local community sites to provide free, unbiased help comparing Medicare plan options and assist beneficiaries to make the best choice for themselves.
You may even be able to save money on healthcare costs!
Meet with a SHIBA counselor in person, by phone, or virtually. 
Scheduling for enrollment events opens Monday, September 23rd.

Call for an appointment: (503) 988-3646, option 3

Locations and Dates of 2024 Events:

Charles Jordan Community Center: 9009 N Foss Ave, Portland, OR 97203

Fri, 11/22

East County, MCE: 600 NE 8th St, Gresham, OR 97030 (Chinook Room, 1st floor)

Fri, 10/25

Fri, 11/15

Holgate Library: 7905 SE Holgate Blvd, Portland, OR 97206

Fri, 11/08

Thurs, 11/21

Hillsdale Library: 1525 SW Sunset Blvd, Portland, OR 97239

Fri, 10/18

Mon, 10/28

Wed, 11/13

Hollywood Library: 4040 NE Tillamook St, Portland, OR 97212

Fri, 11/1

Mon, 11/25

Mon, 12/2

Neighborhood House Senior Center: 7688 SW Capitol Hwy, Portland, OR 97219

Wed, 10/23

Tues, 11/05

Need help picking a Medicare plan?

Picking the right Medicare plan is individualized and we can make sure you pick a plan that meets your health needs. 

We’re trained and offer free, unbiased assistance with Medicare issues.

Trained SHIBA volunteers can help Medicare beneficiaries:

  • Find out if they’re eligible for benefits they are not receiving
  • Compare insurance policies
  • File claims
  • Make appeals and complaints when necessary 
  • Make referrals to federal, state and county offices
  • Identify potential insurance violations. 

SHIBA offers one-on-one Medicare counseling. For more information please call the Aging and Disability Resource Connection (ADRC) at 503-988-3646 or email adrc@multco.us.

Want to learn more about Medicare?

Sign up for a Virtual Medicare Basics or Medicare 101 class

Oregon Guide to Medicare Insurance Plans (SHIBA)

What SHIBA can do for you?

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What to expect in a meeting

Learn about our volunteer staff members' rigorous training

Want to volunteer with SHIBA?

Program Overview

This program’s success is built on a statewide network of trained volunteer counselors. Counselors help people in their community understand their Medicare insurance choices and their rights through individual counseling, education, and referrals.

Duties and Being a Volunteer

  • Complete the SHIBA Volunteer Application, screening, training, and internship.

  • Maintain confidentiality of client information, per Oregon SHIBA Security Plan.

  • Provide individual health insurance assistance at sponsor site or in clients’ homes.

  • Assess clients’ resources and health care/health insurance needs.

  • Complete Client Contact forms either online or on paper.

  • Refer clients to resources as needed.

Successful volunteers

  • Enjoy helping others

  • Are dependable, understanding, patient, and compassionate

  • Communicate well

  • Protect client confidentiality

  • Have no conflict of interest

  • Want to provide SHIBA services

  • Have computer skills or are willing to learn

  • Work well alone and in a team

Apply to volunteer

Apply today online or call 503-988-3646 to connect with the SHIBA volunteer coordinator. 

Request edits to this website or the partner DC/EE roster, or ask about partner calendar events through this Google Form.

Partners and providers only: If you need further assistance or are unable to locate a resource, please fill out this web form.

medicare assistance

Oregon Medicare Savings Connect

1-855-447-0155
medicaresavings@multco.us

Oregon Medicare Savings Connect can help with: Medicare Part B and D premiums, co-pays and deductibles, prescription costs. Services are free, confidential, and language interpretation is available.

County service