Senior Health Insurance Benefits Assistance (SHIBA) Program

The Senior Health Insurance Benefits Assistance Program provides trained volunteers to help people with Medicare make informed health insurance decisions.

SHIBA logo

Medicare Fall Annual Enrollment Period (AEP) Begins October 15th through December 7th

During this time everyone on Medicare can make changes:

  • Change to a new stand alone Part D drug plan
  • Change from one Medicare Advantage plan to another
  • Leave a Medicare Advantage plan to go back to Original Medicare
  • Join a Medicare Advantage plan for the first time

SHIBA Volunteers can help!

Picking the right Medicare plan is individualized. SHIBA volunteers can help you make sure you pick a plan that meets your health needs. Our certified SHIBA counselors offer free, unbiased assistance with Medicare.

This Fall SHIBA hosts 16 Medicare enrollment events at local county libraries and offices.

Call (503) 988-3646 to schedule an appointment. Scheduling line for Fall Annual Enrollment opens Monday, September 29th, 2025.

Document

Medicare Advantage Plans Comparison Charts

Document
Document
Document

Want to learn more about Medicare?

Sign up for a Virtual Medicare Basics or Medicare 101 class

Oregon Guide to Medicare Insurance Plans (SHIBA)

Videos to learn more about SHIBA

What SHIBA can do for you

What to expect when you meet with a volunteer

Learn about our volunteer staff members' rigorous training

Want to volunteer with SHIBA?

Program Overview

This program’s success is built on a statewide network of trained volunteer counselors. Counselors help people in their community understand their Medicare insurance choices and their rights through individual counseling, education, and referrals.

Duties and Being a Volunteer

  • Complete the SHIBA Volunteer Application, screening, training, and internship.
  • Maintain confidentiality of client information, per Oregon SHIBA Security Plan.
  • Provide individual health insurance assistance at sponsor site or in clients’ homes.
  • Assess clients’ resources and health care/health insurance needs.
  • Complete Client Contact forms either online or on paper.
  • Refer clients to resources as needed.

Successful volunteers

  • Enjoy helping others
  • Are dependable, understanding, patient, and compassionate
  • Communicate well
  • Protect client confidentiality
  • Have no conflict of interest
  • Want to provide SHIBA services
  • Have computer skills or are willing to learn
  • Work well alone and in a team

Apply to volunteer

Apply today online or call 503-988-3646 to connect with the SHIBA volunteer coordinator.


Request edits to this website or the partner DC/EE roster, or ask about partner calendar events through this Google Form.

Partners and providers only: If you need further assistance or are unable to locate a resource, please fill out this web form.

Last reviewed date September 9, 2025