ServicePoint is the HMIS/CIS database of choice for Multnomah County. The Multnomah County ServicePoint Helpline strives to help our partner agencies and service providers utilize ServicePoint effectively for data collection and reporting. The Helpline provides users accounts and trainings free of charge to all service providers who use ServicePoint to collect  and report client and program data to the County and its funders. 

Announcements

July 14th, 2017

  • NEW! ServicePoint Handbooks are now available online for the Commercial Sexual Exploitation of Children (CSEC), Coordinated Access for Adults & Families, and Human Solutions: Family Shelter System programs.
  • UPDATED! The Mobile Housing Team (MHT) ServicePoint Handbook has been updated to integrate the new Coordinated Access processes. Download the updated copy now!

July 11th, 2017

  • Our ServicePoint vendor will be performing a mass clean-up of users' ART scheduling queues on July 12th. All instances of reports which were scheduled on or before July 1st AND which are marked "Completed" or "Failed" will be removed from users' report queues. Reports scheduled after July 1st or scheduled to run in the future (marked "Pending") will not be effected.  No reports will be removed from users' inboxes.

    • Please direct any questions you may have about this process to the Helpine (contact ino at bottom of page).

June 14th, 2017

  • IMPORTANT! ART did not complete a warehouse build last night OR this morning. This means any data that was entered into ServicePoint yesterday after 6:00 AM will not appear on any reports you run today. We are monitoring ART and will continue to do so through the next scheduled warehouse build, which we anticipate will take place this afternoon around 3:00 pm. We apologize for any inconvenience you may experience as a result of this failure to update. We will post more information here if necessary.

    • Please direct all ART questions to the Helpline (contact info at the bottom of the page).

May 26th, 2017

  • Do you have an ad-hoc or custom report request? Please use the Centralized Data & Evaluation Request (CDER) form, found here.

Note: use this form to request ad-hoc and customized reports only. All requests for ART reports (i.e. copies of reports that already exist) should continue to be submitted through the ServicePoint Helpline email.

May 22nd, 2017

  • The operating hours of the ServicePoint Helpline have expanded! The phone line and email are now being monitoring from 7:30 AM to 5:00 PM, Monday through Friday.

    • If you reach the voicemail during these hours, please leave your name, the name of your agency, and the phone number of your direct line and we will call you back as soon as we can. 

      • Many agency phones are set up to display the same general phone number (likely, your agency's reception desk) whenever an employee calls outside the agency, regardless of which phone you may be calling from. Unfortunately, this means if you don't leave your name and direct line on our voicemail, the only call back number we have on file is that of your agency's reception desk. Unless you've notified your receptionist that you're expecting a call from the ServicePoint team, there is no way for us (or the receptionist) to know who at your agency placed the original call.

    • Occasionally, all members of the Helpline Team may be out of the office for training or other reasons. In cases where Helpline Service may be impacted, we will be posting notifications to the Helpline email account and phone line, and here on the website as well.

May 8th, 2017

  • IMPORTANT! ServicePoint experienced an ART outage this weekend that resulted in several warehouse rebuild errors on Sunday night. Our ServicePoint vendor has resolved the issue and re-initiated the rebuilds which experienced failures. You may continue to experience ART errors while the rebuild processes. 

    • Please check your reports carefully to ensure your data is up-to-date and all information is correct!

    • Once ART is finished updating, the "Last Warehouse Build" timestamp in the lower left corner of your ART screen with update with the date/time of the latest refresh.

See past ServicePoint Helpline announcements here.

Frequently Used Documents/Forms

Need to contact the ServicePoint Helpline?

Phone line and email is monitored between 7:30 am and 5:00 pm, Monday through Friday.