ServicePoint is the HMIS/CIS database of choice for Multnomah County. The Multnomah County ServicePoint Helpline strives to help our partner agencies and service providers utilize ServicePoint effectively for data collection and reporting. The Helpline provides users accounts and trainings free of charge to all service providers who use ServicePoint to collect  and report client and program data to the County and its funders. 

Announcements

August 17th, 2017

  • The ServicePoint Helpline is closed today. Normal service will resume on Friday, August 18th, at 7:30 am. In the mean time, you may leave a voicemail message at 503-970-4408 or send an email to servicepoint@multco.us.

July 14th, 2017

  • NEW! ServicePoint Handbooks are now available online for the Commercial Sexual Exploitation of Children (CSEC), Coordinated Access for Adults & Families, and Human Solutions: Family Shelter System programs.
  • UPDATED! The Mobile Housing Team (MHT) ServicePoint Handbook has been updated to integrate the new Coordinated Access processes. Download the updated copy now!

July 11th, 2017

  • Our ServicePoint vendor will be performing a mass clean-up of users' ART scheduling queues on July 12th. All instances of reports which were scheduled on or before July 1st AND which are marked "Completed" or "Failed" will be removed from users' report queues. Reports scheduled after July 1st or scheduled to run in the future (marked "Pending") will not be effected.  No reports will be removed from users' inboxes.

    • Please direct any questions you may have about this process to the Helpline (contact info at bottom of page).

June 14th, 2017

  • IMPORTANT! ART did not complete a warehouse build last night OR this morning. This means any data that was entered into ServicePoint yesterday after 6:00 AM will not appear on any reports you run today. We are monitoring ART and will continue to do so through the next scheduled warehouse build, which we anticipate will take place this afternoon around 3:00 pm. We apologize for any inconvenience you may experience as a result of this failure to update. We will post more information here if necessary.

    • Please direct all ART questions to the Helpline (contact info at the bottom of the page).

See past ServicePoint Helpline announcements here.

Frequently Used Documents/Forms

Need to contact the Multnomah County ServicePoint Helpline?

Phone line and email is monitored between 7:30 am and 5:00 pm, Monday through Friday.