ServicePoint is the HMIS/CIS database of choice for Multnomah County. The Multnomah County ServicePoint Helpline strives to help our partner agencies and service providers utilize ServicePoint effectively for data collection and reporting. The Helpline provides users accounts and trainings free of charge to all service providers who use ServicePoint to collect  and report client and program data to the County and its funders. 

Announcements

April 11th, 2017

  • On Monday, April 24th, the ServicePoint Training Site will undergo a refresh. This means all data currently stored in the Training Site will be deleted and system defaults will  be restored. Please complete any projects you are currently working on before that date.

April 10th, 2017

  • The Multnomah County ServicePoint Helpline will have limited coverage from Monday, April 10th, through Thursday, April 13th. You may experience a longer wait time for a reply to your request. Thanks for being patient!

  • NEW!  Multnomah County will now offer our partner agencies ServicePoint New User Trainings for School Housing Stability Funds (SHSF) programs. Contact the Helpline to schedule a SHSF training for you or your staff.

    • A ServicePoint Handbook for SHSF data entry is now available on this website, too. Click on the link for "ServicePoint Handbooks & Guides" to the right of the homepage.

March 27th, 2017

  • NEW! ServicePoint Handbook now available for WorkSource Initiative (WSI) & A Home for Everyone (AHFE)'s Economic Opportunity Program (EOP) for Rent Assistance.

  • UPDATED! Newest versions of ServicePoint Handbooks now available for Parent-Child Development Services (PCDS) and Multnomah Stability Initiative (MSI) programs.

  • Multnomah County has partnered with the Portland Housing Bureau to offer our partner agencies ServicePoint New User Trainings for Short-term Rent Assistance (STRA) programs. STRA funds are often distributed in conjunction with enrollment into the Multnomah Stability Initiative (MSI) program. Previously, case managers had to attend two separate trainings, one administered by the Portland Housing Bureau for STRA, and one administered by the Multnomah County ServicePoint Helpline for MSI. The Helpline will now offer data-entry instruction for both programs in one consolidated training.

    • A ServicePoint Handbook for STRA data entry is now available on this website, too. Click on the link for "ServicePoint Handbooks & Guides" to the right of the homepage.

March 10th, 2017

  • Mozilla's latest Firefox browser update, Firefox v. 52, disables the Java plug-in which allows the editing of reports in ART. The plug-in cannot be be enabled in this version of Firefox. If you use the edit option in ART, you may wish to install one of the following browsers:

    • Mozilla Firefox v.52 ESR (Extended Support Release), 32-bit, which supports the Java plug-in needed to utilize the edit option in ART;

    • Internet Explorer 11 (available in Windows 7, 8, 8.1, and 10.

Note: The ServicePoint Helpline does not recommend the use of the 64-bit version of Firefox because it does not support the Java plug-in (32-bit) referenced above.

February 21st, 2017

  • On Wednesday, February 22nd, the ServicePoint system will be down for maintenance from 7:00 to 10:00 pm (PST). You will not be able to log into ServicePoint during these hours. Service will resume after 10:00 pm.

February 10th, 2017

  • A new issue of TalkingPoint is available now! Check out the Jan/Feb 2017 newsletter here.

February 9th, 2017

  • A new training schedule is coming! Stay tuned for more details.

  • New guide for installing .pki on Mac computers is available. Contact the Helpline for your copy.

Frequently Used Documents/Forms

Need to contact the ServicePoint Helpline?

Phone line and email is monitored between 8 am and 5 pm, Monday through Friday.