Welcome to the Multnomah County ServicePoint page.  ServicePoint is an online database.  This page is for users of the Multnomah County SUN Service System and Community Services Division.  If you are entering data for another organization (such as the City of Portland or another county) please contact your administrator at that organization to ensure that you are entering your data correctly.  

Anti-Poverty and Housing programs: New HUD Data Standards

HUD has issued new data standards that went into effect 10/1/14.  Any active anti-poverty & housing client (no Exit Date or an Exit Date after 10/1/14) must have the new standards applied to them.  This will mean that every client record needs to be updated for all active clients (children included.)

Read more about the data collection changes you will be required to make and our summary of the changes to the data standards in our Manuals, Guides, and Handbook section.

Yeah! At last the new​ New Data Standard training video ​is here​,​presented jointly by the City of Portland/Multnomah County.  Please note Multnomah County will be asking all ServicePoint users to attend a​ training or watch the training video and download and complete this questionnaire.​

.This webpage is just one way we keep our users up to date.  Check back frequently for any updates.  Also check out our bi-monthly newsletter, TalkingPoint (another way we keep our users current!)

Issue of TalkingPoint that addresses HUD changest:  October 2014 TalkingPoint

Current Issue of TalkingPoint

Subscribe to TalkingPoint newsletter

Work Sessions

Work Sessions are times set aside for any user.  It's a way in which our users can have some one on one time with our trainers.  You can use this time however you would like (a refresher, data entry help or clean-up, reports, etc.)

Next regularly scheduled work sessions:

  • Monday 02/09/2015  AM
  • Monday 03/09/2015  AM
  • Monday 04/13/2015  AM  

Work Sessions are times set aside for any user.  It's a way in which our users can have some one on one time with our trainers.  You can use this time however you would like (a refresher, data entry help or clean-up, reports, etc.)
Work sessions are on a drop in basis - first come, first service.  Please feel free to contact us at (503) 970-4408 or servicepoint@multco.us if you know you will attend so that we can ensure there is available staffing.

ServicePoint New User Trainings

This training is for new user only, if you would like a ServicePoint refresher please contact us at (503) 970-4408 or servicepoint@multco

Next regularly scheduled trainings:

  • Friday  02/06/2015  AM
  • Friday  03/06/2015  AM
  • Friday  04/03/2015  AM

Please contact the Multnomah County ServicePoint helpline to register or to schedule an alternative time.

ART 101 Trainings

  • Monday      4/27/2015   12pm-2pm

ServicePoint Reminders

November data must be entered into ServicePoint by December 15th.

Data quality reports are available for all Multnomah County programs. Please run these reports regularly. If you need to know where to find your report (or how to read it) please contact us. 


Frequently Used Documents/Forms