Homeless Family System of Care (HFSOC) Handbooks

WellSky (Formerly Service Point) data entry handbook for the Mobile Housing Team (MHT) & Coordinated Access, Family Shelter System, Shelter Diversion and other HFSC programs.

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HOUSING MOVE-IN DATE & INTERIM REVIEWS
Client Consent for Data Sharing Forms

Note: ServicePoint has changed their name to WellSky Community Services. Manuals may not reflect that change yet.

Mobile Housing Team (MHT) Rapid Re-Housing (RRH) and Housing Choice Voucher (HCV) ServicePoint Handbook (updated 11/2021) (1.98 MB)

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MHT Intake Form template - updated 11/2021 (196.77 KB)
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MHT Intake Form template - updated 11/2021 (51.93 KB)
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MHT Exit Form template - updated 10/2019 (133.28 KB)
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MHT Exit Form template - updated 10/2109 (44.51 KB)
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Adding ROIs and Documents to Client Profiles (153.7 KB)
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Create Photo ID in ServicePoint (296.34 KB)

Mobile Housing Team (MHT) Retention Services ServicePoint Handbook - updated 11/2021 (1.41 MB)

Family Housing Navigator Services ServicePoint Handbook - updated 12/2020 (890.74 KB)

Family Shelter System and Gresham Women's Shelter ServicePoint Handbook - updated 11/2021 (1.52 MB)

Family Shelter Waitlist (FSW) ServicePoint Handbook (updated July 2022) (614.37 KB)

Shelter Diversion ServicePoint Handbook - updated 11/2021 (1.56 MB)

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Shelter Diversion - Intake Form Template - updated 11/2021 (194.53 KB)
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Shelter Diversion - Intake Form Template - updated 11/2021 (51.17 KB)
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Shelter Diversion - Exit Form Template (132.46 KB)
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Shelter Diversion - Exit Form Template (42.26 KB)

Winter Shelter Outreach & Winter Shelter Diversion ServicePoint Handbook (Updated 12/2020) (1.53 MB)

Neighborhood House - 19th Avenue RRH ServicePoint Handbook (updated 11/2021) (1.7 MB)

Coordinated Entry for Adults & Families ServicePoint Handbook - updated 9/2021 (1.63 MB)

ALL HOUSING PROGRAMS

ServicePoint Handbook for ALL Housing Programs (1.33 MB)

New System Expansion Required Data - 10/1/21

FAQ - System Expansion Population A/B (70.52 KB)

Population A/B Determination Form (updated July 2022) (470.23 KB)

Population A/B Determination Form - SPANISH - (updated July 2022) (477.02 KB)

HOUSING MOVE-IN DATE & INTERIM REVIEWS

How to Transact the Housing Move-In Date (06/2018)

Housing Move-In Date (HMID) FAQ - from Portland Housing Bureau

How to Transact Interim and Annual Reviews, and Follow-Ups (01/2018)

How to Complete the HUD Verifications (12/2017)

Entering Housing Move In Date after Program Entry - Interim Review (152.19 KB)

Client Consent for Data Sharing Forms

Client Consent to Release of Information for Data Sharing in Multnomah County is required for MHT and Coordinated Access, Family Shelter System (FSS), and Shelter Diversion.

Client Consent to Release of Information for Data Sharing in Multnomah County (English) (165.92 KB)

Client Consent to Release of Information for Data Sharing in Multnomah County (Russian) (151.18 KB)

Client Consent to Release of Information for Data Sharing in Multnomah County (Spanish) (165.89 KB)

Client Consent to Release of Information for Data Sharing in Multnomah County (Vietnamese) (242.68 KB)

Release of Information - FAQ (180.73 KB)

Data Sharing Privacy Notice (76.09 KB)

Data Sharing Provider List (updated 05/2023) (66.36 KB)

Data Sharing Revocation Form (40.08 KB)

How to Revoke a Release of Information (ROI) (132.82 KB)

Last reviewed December 3, 2024

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