Homeless Family System of Care (HFSOC) Handbooks

WellSky (Formerly Service Point) data entry handbook for the Mobile Housing Team (MHT) & Coordinated Access, Family Shelter System, Shelter Diversion and other HFSC programs.

Note: ServicePoint has changed their name to WellSky Community Services. Manuals may not reflect that change yet.

Mobile Housing Team (MHT) Rapid Re-Housing (RRH) and Housing Choice Voucher (HCV) ServicePoint Handbook (updated 11/2021) (1.98 MB)

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MHT Intake Form template - updated 11/2021 (196.77 KB)
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MHT Intake Form template - updated 11/2021 (51.93 KB)
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MHT Exit Form template - updated 10/2019 (133.28 KB)
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MHT Exit Form template - updated 10/2109 (44.51 KB)
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Adding ROIs and Documents to Client Profiles (153.7 KB)
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Create Photo ID in ServicePoint (296.34 KB)

Mobile Housing Team (MHT) Retention Services ServicePoint Handbook - updated 11/2021 (1.41 MB)

Family Housing Navigator Services ServicePoint Handbook - updated 12/2020 (890.74 KB)

Family Shelter System and Gresham Women's Shelter ServicePoint Handbook - updated 11/2021 (1.52 MB)

Family Shelter Waitlist (FSW) ServicePoint Handbook (updated July 2022) (614.37 KB)

Shelter Diversion ServicePoint Handbook - updated 11/2021 (1.56 MB)

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Shelter Diversion - Intake Form Template - updated 11/2021 (194.53 KB)
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Shelter Diversion - Intake Form Template - updated 11/2021 (51.17 KB)
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Shelter Diversion - Exit Form Template (132.46 KB)
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Shelter Diversion - Exit Form Template (42.26 KB)

Winter Shelter Outreach & Winter Shelter Diversion ServicePoint Handbook (Updated 12/2020) (1.53 MB)

Neighborhood House - 19th Avenue RRH ServicePoint Handbook (updated 11/2021) (1.7 MB)

Coordinated Entry for Adults & Families ServicePoint Handbook - updated 9/2021 (1.63 MB)

ALL HOUSING PROGRAMS

ServicePoint Handbook for ALL Housing Programs (1.33 MB)

New System Expansion Required Data - 10/1/21

FAQ - System Expansion Population A/B (70.52 KB)

Population A/B Determination Form (updated July 2022) (470.23 KB)

Population A/B Determination Form - SPANISH - (updated July 2022) (477.02 KB)

HOUSING MOVE-IN DATE & INTERIM REVIEWS

How to Transact the Housing Move-In Date (06/2018)

Housing Move-In Date (HMID) FAQ - from Portland Housing Bureau

How to Transact Interim and Annual Reviews, and Follow-Ups (01/2018)

How to Complete the HUD Verifications (12/2017)

Entering Housing Move In Date after Program Entry - Interim Review (152.19 KB)

Last reviewed May 8, 2026

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