Become a Personal Support Worker (PSW)
PSW's provide attendant and relief care services. Clients and families are registered as an Employer of Record (EOR) and utilize a fiscal intermediary for payment. Most PSWs have a connection to the individual they want to work with, but there is also a registry available through the Oregon Home Care Commission. PSW's must have an approved criminal history background check as part of the application process (see the information below to request a background check application). The criminal history background check approval must be renewed every 2 years.
Follow the steps in the
- New PSW Enrollment Quick Reference (2.48 MB)
- Complete a PSW Provider Enrollment Application and Agreement (PEAA) form.
PSW's are required to complete new worker orientation and training before being assigned a Medicaid Provider ID number and authorized to work by the Oregon Department of Human Services. Orientation and training is provided by Carewell SEIU 503. Orientation and training information is available at: Carewell SEIU 503 Training website
Current Personal Support Worker Resources
Background Checks I/DD service providers must have a Criminal History Background Check approved by the Oregon Department of Human Resources/Oregon Health Authority Background Check Unit (BCU).
eXPRS Help Menu (organized in sections by provider type). Please note that when you log into eXPRS, your Home Page shows your current credential dates. You are responsible for making sure the steps necessary are completed at least 120 days prior to the expiration date of your credentials. Do not rely on someone to notify you.
Resources for Personal Support Workers ODDS Information Site that includes enrollment, renewal, change of information forms, resource guides and tutorials
Personal Support Worker Timesheet Information
- PSW Time Card submission (email)
- Drop off time cards at the Multnomah County East Building only - 600 NE 8th St, Gresham OR 97030
- PSW time cards are NOT accepted at the downtown Portland office.
- PSW Timesheet Deadlines and Payroll Calendar: Please see the PSW Oregon State Contract Payroll Calendar
- Frequently Asked Questions (FAQ) for Exception to PSW Timesheet Manual Entry:
- FAQ for Exception to PSW Timesheet Manual Entry - English (66.38 KB)
- FAQ for Exception to PSW Timesheet Manual Entry - Spanish (78.81 KB)
- FAQ for Exception to PSW Timesheet Manual Entry - Russian (119.69 KB)
- FAQ for Exception to PSW Timesheet Manual Entry - Somali (118.81 KB)
- FAQ for Exception to PSW Timesheet Manual Entry - Simplified Chinese (222.97 KB)
- FAQ for Exception to PSW Timesheet Manual Entry - Vietnamese (190.72 KB)
Renewal Information for Personal Support Workers
- Follow the steps in the Renewing PSW Quick Reference
- Renewing PSW Quick Reference Guide (English) (1.26 MB)
- Renewing PSW Quick Reference Guide (Arabic) (334.02 KB)
- Renewing PSW Quick Reference Guide (Simplified Chinese) (342.77 KB)
- Renewing PSW Quick Reference Guide (Traditional Chinese) (401.11 KB)
- Renewing PSW Quick Reference Guide (Somali) (296.17 KB)
- Renewing PSW Quick Reference Guide (Spanish) (295.86 KB)
- Renewing PSW Quick Reference Guide (Vietnamese) (389.05 KB)
2. PSW Provider Enrollment Application and Agreement (PEAA) form for renewal.
Technical Assistance for Personal Support Workers
Multnomah County offers PSW's the following time entry and technical assistance resources:
- Email: **Preferred method**
- Send timesheets and any related questions to dd.timesheets@multco.us
- This email is checked daily by staff
- Provider Payment Support Line
- (503) 988-9485
- Answered live by staff Tuesdays and Thursdays, 9am-12pm and 1pm-4pm
- PSW Drop-In Hours
- Limited in-person PSW Drop-In support at the Multnomah County East Building and the Five Oak Buildings.
- For dates, times, and locations, please refer to:
Additional Resources for Providers
- Background Checks
- Provider Technical Assistance Request Form Please use this form to request support from a Program Specialist on the Multnomah County I/DD Plan of Care Team. You should receive a response within 2 business days.
- Client One Page Profile Form