Three "Sets" of Assertive Engagement

Assertive Engagement also incorporates concepts around trauma-informed care, harm reduction, anti-oppression, and unconditional positive regard.

Heart Set = How we feel about and how we treat the people we work with

  • Addressing our own biases and judgments

  • Understanding our own trauma

Mindset = How we think about the people we work with

  • Approaching people as inherently capable

  • Identifying cultural strengths 

Skill Set = How we do our work

  • Adjusting our skills to be culturally responsive

Download the handout

​ Assertive Engagement Handout (191.87 KB)