What you need to know
Before the end of 2025, you will receive a welcome letter from BenefitHelp Solutions (BHS) with instructions for logging into their member portal. Like with PacificSource, you will be able to access your FSA account online or through the BenefitHelp Solutions Mobile App.
- Document
Important dates
| Date | Importance for Claim Submission |
|---|---|
| December 9th | This is the last day to submit 2025 claims to PacificSource |
| December 10th - January 5th | Transition period. No 2025 claims can be submitted to PacificSource or to BenefitHelp Solutions during this time |
| January 1st | You can begin submitting 2026 claims to BenefitHelp Solutions |
| January 6th - March 31st | You can submit your remaining 2025 claims to BenefitHelp Solutions during this period |
Frequent Questions
What happens to my rollover funds?
If you have MERP or TRP-Parking funds remaining in your PacificSource account at the end of the plan year, they will rollover into your BenefitHelp Solutions account.
The maximum MERP rollover for 2025 - 2026 is $660.
TRP funds rollover with no maximum.
Will I receive a new debit card?
If you are enrolled in MERP or TRP you will new receive debit cards from BHS near the end of December. Make sure your home address in Workday is current: Changing Personal Information in Workday.
Will my banking information carry over from PacificSource to BHS?
No. If you receive reimbursements by direct deposit, please note that you will have to enter your banking information again with BenefitHelp Solutions.
Will the same medical expenses still be eligible for reimbursement?
The IRS determines the items and services that are eligible for reimbursement through FSA plans. Below are documents to the BHS eligible expenses list and a the Letter of Medical Necessity (LOMN), which is needed for some expenses to be reimbursable (these items are noted as such on the expenses list).
Documents:
Additional Questions?
The BHS Customer Service team will be able to see your 2026 enrollment beginning in mid-December. Starting Jan 6th, they will also be able to see any 2025 rollover funds.
Email: benefithelpsolutionsCDHSupport@healthaccountservices.com
Phone: (855) 378-0197 (M-F 5am-5pm, PST)