What you need to know
Before the end of 2025, you will receive a welcome letter from BenefitHelp Solutions (BHS) with instructions for logging into their member portal. Like with PacificSource, you will be able to access your FSA account online or through the BenefitHelp Solutions Mobile App.
- Document
Important dates
01/05/26: After receiving an update from BHS, the chart below has been been updated from Jan 6th to Jan 9th as the new date for rollover funds to be available in your BHS account. If you did not enroll in an FSA for 2026, you may not be able to create your BHS account until this date.
| Date | Importance for Claim Submission |
|---|---|
| December 9th | This is the last day to submit 2025 claims/receipts to PacificSource and the last day to use your PacificSource debit cards. |
| December 10th - January 9th | Transition period. PacificSource debit cards for MERP can't be used, and no 2025 FSA claims/receipts can be submitted, to PacificSource or to BenefitHelp Solutions during this time |
| mid to late December | BenefitHelp Solutions will mail 2 debit cards (for MERP enrollees) to your home address in Workday. Do not use these cards for December 2025 purchases. |
| January 1st | You can begin submitting 2026 claims to BenefitHelp Solutions and you can begin using your BenefitHelp Solutions MERP debit card/s. |
| January 9th - March 31st | You can submit your remaining 2025 claims to BenefitHelp Solutions during this period |
Frequent Questions
Why did the County make this change?
In the Fall of 2025, the Benefits office was notified by PacificSource that they would no longer be continuing their FSA service to any of their external partners, effective at the end of 2025.
What happens if I can't spend all of my 2025 funds by Dec 9th?
Through December 31st, purchase eligible items/services on your own (not using the FSA card) and save your receipts. Beginning on Jan 9th you can submit your remaining 2025 receipts through your new BenefitHelp Solutions account for reimbursement. Receipts for 2025 eligible purchases/services can be submitted through March 31st, 2026.
What happens to my rollover funds?
If you have MERP or TRP-Parking funds remaining in your PacificSource account at the end of the plan year, they will rollover into your BenefitHelp Solutions account in early January.
The maximum MERP rollover for 2025 - 2026 is $660. TRP funds rollover with no maximum. DCAP has no rollover.
Will I receive a new debit card?
BHS has mailed most MERP and TRP-Transit debit cards and you can use your BHS debit for 2026 eligible expenses. 2025 expenses must be uploaded into your BHS portal account, or mailed, for reimbursement.
However, if you enrolled in your 2026 FSA after open enrollment closed on 11/12/25, due to being on leave or other circumstances, your debit card/s may not arrive until early to mid-January. You can still make eligible purchases starting Jan 1st and upload your receipts for reimbursement in your BHS portal account.
If you did not receive your card, please update your home address in Workday if it's no longer current: Changing Personal Information in Workday and in your BHS portal account (don't forget your apartment or unit #). To have a new card sent, contact BHS customer service.
If my current MERP card from PacificSource is frozen, will my new card from BHS also be frozen?
No, you will receive an active card from BHS. However, it is important to follow the guidelines around eligible expenses and documentation needed to ensure that your new card stays active. Documentation requirements to substantiate that purchases are eligible are set by the IRS so will not change.
Will my banking information carry over from PacificSource to BHS?
No. If you receive reimbursements by direct deposit, you will have to enter your banking information again with BenefitHelp Solutions.
Will the same medical expenses still be eligible for reimbursement?
The IRS determines the items and services that are eligible for reimbursement through FSA plans. Below are documents to the BHS eligible expenses list and the Letter of Medical Necessity (LOMN), which is needed for some expenses to be reimbursable (these items are noted as such on the expenses list). LOMN's should be dated before, or on, the day you make a purchase or receive services.
If purchasing items from the FSA Store, you can check to see if your item needs an additional Letter of Medical Necessity (LMN) by going to their Eligible Items page and looking for your item. Items are marked as "Eligible," "Not Eligible," and "LMN Needed."
BenefitHelp Solutions Documents:
Additional Questions?
The BHS Customer Service team is able to see your 2026 enrollment and can answer expense eligibility questions. Starting Jan 9th, they will also be able to see and answer questions about 2025 rollover funds.
Email: benefithelpsolutionsCDHSupport@healthaccountservices.com
Phone: (855) 378-0197 (M-F 5am-5pm, PST)
Create your account: https://bhsconsumer.lh1ondemand.com/