Personal Support Worker Resources

Become a Personal Support Worker (PSW)

Personal Support Workers (PSWs) provide attendant care and relief care to Intellectual & Developmental Disabilities clients in their home. PSWs assist clients with personal care, household tasks and being active in the community by providing additional support and in some cases transportation. 

• Most PSWs know the individual they want to work with. Connections can also be made through the Carina registry.
• PSWs must have an approved criminal history background check that is renewed every 2 years.
• Clients and families are registered as an Employer of Record (EOR) and utilize a fiscal intermediary for payment. 

>STEP ONE to becoming a PSW - Review the: 

• New PSW Enrollment Quick Reference (English)
• New PSW Enrollment Quick Reference (Spanish)

>STEP TWO to becoming a PSW - Complete a: PSW Provider Enrollment Application and Agreement.

PSW's are required to complete new worker orientation and training before being assigned a Medicaid Provider ID number and authorized to work by the Oregon Department of Human Services. Orientation and training is provided by Carewell SEIU 503. Orientation and training information is available at: Carewell SEIU 503 Training website

Current Personal Support Worker Timesheet Resources

PSW Timesheet Deadlines and Payroll Calendar

• The PSW Oregon State Contract Payroll Calendar can be found in various language on the PPL Program Documents site.
• Timesheets are accepted and processed for the current pay period until 5pm of the timesheet deadline date. 

EMAIL completed timesheets to: dd.timesheets@multco.us 

• A drop box is located at Multnomah County East - 600 NE 8th St. Gresham, OR 97030
• Timesheets are NOT accepted at the downtown Portland office 

Current Personal Support Worker Renewal Information 

1. Follow the steps in the Renewing PSW Quick Reference

• Document

  PSW Quick Reference Guide Renewals - Arabic (1.27 MB)
• Document

  PSW Quick Reference Guide Renewals - Chinese (Simplified) (1.43 MB)
• Document

  PSW Quick Reference Guide Renewals - Chinese (Traditional) (1.63 MB)
• Document

  PSW Quick Reference Guide Renewals - English (1.25 MB)
• Document

  ​PSW Quick Reference Guide Renewals - Russian (1.27 MB)
• Document

  ​PSW Quick Reference Guide Renewals - Somali (1.03 MB)
• Document

  ​PSW Quick Reference Guide Renewals - Spanish (1.03 MB)
• Document

  ​PSW Quick Reference Guide Renewals - Vietnamese (1.28 MB)

2. Complete a PSW Provider Enrollment Application and Agreement (PEAA) form for renewal.

PSW TECHNICAL ASSISTANCE 

Multnomah County offers PSW's the following time entry and technical assistance resources:

• Email: dd.timesheets@multco.us *Preferred method and checked daily
• Provider Payment Support Line: 503-988-9485 answered live by Staff Tues & Thu 9am-12pm & 1pm-4pm

• PSW Drop In Hours: Most Wednesdays from 1pm-4pm at Multnomah County East 600 NE 8th St. Gresham, OR 97030

  Drop in coverage will NOT be offered on 11/11/26, 11/25/26, 12/23/26

ADDITIONAL RESOURCES

• Background Checks
• Client One Page Profile Form
• Provider Technical Assistance Request Form Use this form to request support from a Multnomah County I/DD Program Specialist. You should receive a response within 2 business days.