Warming Shelters and Homelessness

Updated 1:20 p.m., Monday, Feb. 15: Severe weather shelters open for a fifth night in Multnomah County; volunteers welcome — please call 211 to learn where to go and to arrange transportation 

VOLUNTEER UPDATE: CLICK HERE TO SIGN UP FOR SHIFTS AT A SEVERE WEATHER SHELTER

The City of Portland/Multnomah County Joint Office of Homeless Services and Multnomah County Emergency Management will keep severe weather shelters and warming spaces open for a fourth day and night Sunday, Feb. 14.

Shelters are expected to close in the morning, Tuesday, Feb. 16, as conditions improve and temperatures warm. Shelter guests will be offered gear, including tents and sleeping bags, and resources for transit and transportation. 

This long stretch of providing emergency shelter to people surviving outside, with severe conditions lingering longer than initially forecast, has been made possible thanks to community support. Community volunteers stepped up to fill urgently needed shifts, ensuring that shelters could remain open one more night with snow still on the ground. 

More help is still needed, and additional volunteers are welcome. Follow this link for sign-up lists at all three Joint Office-funded shelters and for information about what a shift would look like.Outreach workers will also continue to distribute cold-weather gear and share word about shelters with people surviving outside. First responders, including Portland Fire & Rescue and the Portland Police Bureau, have also been assisting in transporting people to shelter.

Outreach workers also continue to deliver to gear directly to people who are outside. To support that work, service providers and the Joint Office continue to call for community donations of winter gear.

Items especially important to donate include gently used or new winter shoes and boots,waterproof hats, gloves, blankets, tarps and coats. More information on what to donate, and where to take it, is at 211info.org/donations. Providers have online shopping lists available through that link, meaning you can donate directly to providers from your phone or computer — supporting vital work while also maintaining physical distancing.

People seeking shelter should call 2-1-1 or go to 211info.org at all hours for the latest information on what’s available and to obtain rides as needed. To ensure 211 can focus its capacity on people experiencing homelessness who need transportation and information, please do not call 211 with requests for transportation that are not connected to helping someone reach shelter.

As more people have come to shelter, and the more that capacity has filled, calling 211 first to inquire about available spaces will be even more important.

Access to shelters and warming spaces has continued to increase amid this ongoing weather event. Capacity at the Metro Garage increased overnight Saturday from 116 to 170. Capacity at the Garage has increased since then, with even more sleeping spaces added. Beds also were added at the Oregon Convention Center. Total capacity Monday night will be a little under 500 beds. 

All three sites will continue to be open during the day, Monday, Feb. 15. The Sunrise Center warming site in east County also will continue 24-hour staffing. Over the first two nights, the Metro Garage shelter was the only 24-hour option.

Overnight Sunday, Feb. 14, into the morning of Monday, Feb. 15, roughly 390 people were accessing the three severe weather shelters. Separately, another 26 people sheltered in place at Sunrise Center. 

Severe weather shelter information

Many of the sites that opened in past years during severe weather were not able to open this year, because of COVID-19.

Instead, these three sites have been open and available: 

  • Oregon Convention Center, 965 N.E. 1st Ave. (entrance near NE 1st and Holladay)

    • Open all day and overnight Monday, Feb. 15

    • Call 211 to check availability first.

    • Operated by Transition Projects
  • Metro Garage, 578 N.E. Irving St. (entrance between Grand and 7th)

    • Open 24 hours

    • Walk-ins available

    • Operated by Multnomah County Emergency Management

  • Arbor Lodge Severe Weather Shelter, 1952 N. Lombard St. (Lombard and Denver)

    • Open all day and overnight Monday, Feb. 15

    • Call 211 to check availability first.

    • Operated by Multnomah County Emergency Management

Severe weather shelters do not require identification or any other documentation for entry. Pets are welcome. Medical Reserve Corps volunteers also continue to visit the sites to provide triage care. 

Survival kits with life-saving gear — tents, sleeping bags, warm clothing, etc. — will also be distributed as needed at each of the three severe weather shelter sites. 

Sign up directly to receive weather alerts from 211 through 211info.org. Other privately funded shelter sites may also be available, and 211 can provide information about accessing those sites, as well.

Additional non-shelter warming spaces, including east County, also open

Also this year, two warming spaces, with staff or volunteers on hand, will be offered where people won't be able to sleep but can come in and warm up, and receive gear and survival kits. They are:

  • Metro Garage (same site as the shelter)

    • Open 24 hours

  • Sunrise Center in east County (18901 E Burnside St.)

    • Open 24 hours

People in need of shelter in east County can also come to Sunrise Center to receive MAX tickets, pending availability of TriMet service, for a free trip to the Oregon Convention Center or Metro Garage shelters. Both shelters are on the same line as Sunrise Center. Cab rides will also be available.

COVID-19 rapid testing and symptom checks and other safety protocols

Severe weather shelters and warming sites, just like year-round and seasonal shelters funded by the Joint Office, will be compliant with COVID-19 health and safety protocols, including requirements for physical distancing and face coverings.

This year, rapid COVID-19 testing will be offered to those seeking a bed at Oregon Convention Center, given the larger numbers of those seeking shelter there, with transportation available as needed to anyone who shows a positive rapid test and needs to go to one of Multnomah County's voluntary isolation motels.

During the day at Oregon Convention Center, symptom checks only will be required. But to stay overnight, people will need to be rapid tested when the shelter’s testing center reopens in the evening.

Symptom checks will be required at Arbor Lodge. Someone who has symptoms can be transported to the Oregon Convention Center for a rapid test or to the Metro Garage, where symptom checks will not be required.

Testing will take place at the Convention Center until 10 p.m. or until capacity at the Convention Center is reached. People who seek shelter after that point can be directed to the Metro Garage shelter.

Life-saving gear is being distributed; donate to support that work

The Joint Office and its providers continue to distribute life-saving cold-weather gear to those in need. That work has been an even more important part of the Joint Office’s response to cold and severe weather this season. 

A specially assigned group of outreach workers has been handing out gear every night this season when temperatures dipped below freezing, even when severe weather shelters weren’t open. Those workers have covered the County in the days before this current severe weather event, as forecasts showed severe weather was increasingly likely.

Outreach workers have been giving out life-saving gear for several days in preparation of this event, distributing approximately 600 blankets, 900 sleeping bags, 2,000 hand warmers and 4,000 pieces of cold weather clothing as of Tuesday night, Feb. 9. 

Gear will also be available for distribution at the severe weather sites for those who need it.

To support that work, service providers and the Joint Office continue to call for community donations of winter gear.

Items especially important to donate include gently used or new winter shoes and boots,waterproof hats, gloves, blankets, tarps and coats. More information on what to donate, and where to take it, is at 211info.org/donations. Providers have online shopping lists available through that link, meaning you can donate directly to providers from your phone or computer — supporting vital work while also maintaining physical distancing.

Please check on your neighbors

If you see someone outside unsheltered whose life appears to be serious in danger or is in an apparent medical crisis, call 9-1-1 to alert first responders. Otherwise, if you see someone about whom you are concerned, such as not being dressed appropriately for the weather conditions, call police non-emergency at (503) 823-3333 and request a welfare check for that person.

To help someone find shelter and arrange transportation to shelter during cold or severe weather, please call 2-1-1.

Multnomah County offers mental health crisis resources, at any hour, for anyone experiencing a crisis. Mental health clinicians can provide direct phone assistance to individuals experiencing a mental-health crisis including: escalated symptoms of agitation, anxiety, depression, psychosis, dangerous to self or others, substance use, etc. Call (503) 988-4888 or visit the Multnomah County Mental Health Crisis Intervention website for more information.  

PHOTOS of the Convention Center setup: https://www.flickr.com/photos/multcopao/albums/72157718239841306

CONTACT: Denis Theriault, Multnomah County communications, denis.theriault@multco.us.

When It's Cold Outside

If someone outside is unsheltered and you are concerned they could be in danger due to cold weather, call 9-1-1 and request a welfare check. To help someone locate shelter and for transportation to shelter, please call 2-1-1 or go online at 211info.org.

Some plans will change this year because of COVID-19. But the fundamentals of our cold and severe weather response will remain the same.

On nights when severe weather is declared, the Joint Office of Homeless Services and its partners will open extra night-time shelter capacity. Those beds will be in addition to 1,300-plus government-funded beds that remain open year-round, and hundreds of additional seasonal beds that will be open every night of the winter, no matter the forecast on any given night.   

In addition, the 275 new winter beds coming online this year will also be open 24 hours. That's a first for winter-only shelter in our community. And beds at another seasonal shelter, Walnut Park, which opened two years ago but never closed and stayed open ever since, will also be open 24 hours this winter. 

The Joint Office and its providers also mobilize dedicated outreach workers to find vulnerable people during cold and severe weather and distribute life-saving cold weather gear.

What that means:

  • Between our year-round and winter beds, we will have more than 1,600 24-hour beds in operation every night this winter. That doesn't include any beds operated by private or faith-based shelter providers.
  • And then, on nights when our severe weather thresholds are met, we will stand up even more beds and keep those extra beds open for the duration of a particular severe weather event.

All shelter beds in our system, whether open all year, all winter or just on the coldest nights, will be compliant with COVID-19 health and safety protocols.

How to Help Neighbors in Distress

If you see someone outside unsheltered whose life appears to be in danger or is in an apparent medical crisis, call 911. Otherwise, if you see someone about whom you are concerned, such as not being dressed for the weather conditions, call police non-emergency (503) 823-3333 and request a welfare check for that person.

To help someone find shelter and arrange transportation to shelter, please call 211.

Multnomah County offers mental health crisis resources, at any hour, for anyone experiencing a crisis. Mental health clinicians can provide direct phone assistance to individuals experiencing a mental-health crisis including: escalated symptoms of agitation, anxiety, depression, psychosis, dangerous to self or others, substance use, etc. Call (503) 988-4888 or visit the Multnomah County Mental Health Crisis Intervention website for more information.

COVID-19 and Severe Weather Planning

A Home for Everyone is a collaboration between Multnomah County and the City of Portland and other partners in the community. The partners, supported by the Joint Office of Homeless Services, operate shelters year-round for people experiencing homeless and add hundreds of beds open all winter.

Beyond those year-round and seasonal beds, partners open additional warming shelters and mobilize additional outreach workers and gear distribution when severe weather hits. That generally happens 10 to 20 times each year.

Joint Office staff monitor weather conditions and open emergency warming centers as needed. Warming shelters may open when:

  • Temperatures are forecast at 25 degrees or below
  • Forecasters predict an inch or more of snow  
  • Overnight temperatures drop below 32 degrees, with an inch of driving rain.
  • Other conditions occur as needed, including severe wind chills or extreme temperature fluctuations

But because of COVID-19, elements of the response plan have changed this year. Normally on severe weather nights, one of the Joint Office's contracted partners, Transition Projects, would open one or more shelters — with just a few hours' notice — based on need and location. Traditionally, those sites were the Bud Clark Commons in Old Town, Imago Dei on the near east side, and the Sunrise Center in Gresham. And they provided 325 beds in total. 

In 2020-21, the following locations will be instead used on severe weather nights, with 290 beds of capacity in total:

  • Oregon Convention Center, 965 N.E. 1st Ave.
  • Metro Garage, 578 N.E. Irving St. (Between Grand and 7th avenues)
  • Arbor Lodge Severe Weather Shelter, 1952 N. Lombard Ave.

Severe weather shelters do not require identification or any other documentation.

This year, rapid COVID-19 testing will be offered to those seeking a bed at Oregon Convention Center, given the larger numbers of those seeking shelter there, with transportation available as needed to anyone who shows a positive rapid test and needs to go to one of Multnomah County's voluntary isolation motels. Symptom checks will be offered at other locations. Someone who has symptoms can also be transported to the Oregon Convention Cener for a rapid test.

All shelter sites will also provide those who need them with survival kits, with items including sleeping bags, hand warmers, socks and other gear.

Also this year, two warming spaces, with staff or volunteers on hand, will be offered overnight where people without shelter won't be able to sleep but can come in overnight and warm up, and receive gear and survival kits. They are:

  • Metro Garage (same site as the shelter)
  • Sunrise Center in east County (18901 E Burnside St.)

People in need of shelter in east County can also come to Sunrise Center to receive MAX tickets for a free trip to the Oregon Convention Center or Metro Garage shelters. Both of which are on the same line as Sunrise Center. Cab rides will also be available to anyone who's not able to use MAX.

Cold Weather Alerts

Even when severe weather thresholds aren't met — but when overnight temperatures are forecast at 32 degrees or below, for roughly four hours or longer — the Joint Office will issue a "cold weather alert."

No severe weather beds will open during a cold weather alert. But providers will conduct additional and focused outreach to find vulnerable people, just like during severe weather, and those outreach workers will distribute cold weather gear. Providers will step up coordination around information on resources and system shelter capacity. Thanks to CARES Act funding, the Joint Office has obtained gear for rapid distribution during COVID-19 as well as during severe and cold weather.

Donate the Right Winter Gear

Service providers and the Joint Office are asking for community donations of life-saving winter gear. Items especially important to donate items including waterproof hats, gloves, blankets, tarps, sleeping bags and coats. Those items, which are delivered regularly by outreach workers and volunteers across the community, help people during the day and on nights when thresholds for severe weather have not been met.

Please visit 211info.org/donations to see a specific list of winter gear and where it can be dropped off.

Providers also have online shopping lists to make also have online shopping lists to make donating more convenient, which means anyone can donate over the weekend, even if snow and ice have made roads difficult to traverse. Items ordered through JOIN's online shopping list can be delivered directly to JOIN's offices at 1435 NE 81st Ave., Suite 100, Portland, OR, 97213. JOIN is also taking donations in person at that address.

Transition Projects also offers an online shopping list, too. Deliveries can be sent to 665 NW Hoyt in downtown Portland. Transition Projects is also accepting in-person donations 24/7 at that address, and will bundle and share those items with other providers as needed.

The following items are needed:

  • Thick socks
  • Waterproof/resistant gloves or mittens (preferably dark colors/black)
  • Waterproof/resistant winter coats (men’s and women’s sizes)
  • Sleeping bags and warm blankets
  • Waterproof/resistant hats (preferably dark colors/black)
  • Knit hats (preferably dark colors/black)
  • Tarps (preferably brown, dark colors)
  • Hand warmers
  • Rain ponchos

We appreciate everyone's willingness to help, however they can. But please keep in mind: Some items, like home-cooked food, present health challenges around illnesses, allergies and germs — even from the most well-meaning donors — and can’t be accepted. In addition, volunteers and others working at shelter sites won’t have the capacity to track, clean and return food containers, flatware and other items left at shelter sites.

Train as a Shelter Volunteer

Volunteers at a warming shelter at Bud Clark Commons in 2019.
Transition Projects is providing special training sessions for adults 18 and older interested in volunteering at severe weather warming centers. Transition Projects opens and operates the first line of Severe Weather Shelter services (SWS) in Multnomah County.

When severe weather occurs, we need you ready to help vulnerable people get inside and have a safe place to sleep. You may be asked to work alongside Transition Projects staff or alongside staff and volunteers at other shelters that open as need grows over the course of a long severe weather event.

What you need to know: Shelter volunteer shifts are about as hands-on as this work gets. You should be comfortable working together with people experiencing homelessness, and you should plan to be on your feet and doing active work during these shifts. These shifts take place on the coldest nights of the year, so having reliable transportation in inclement weather is important.

How to sign up: Go to tinyurl.com/tpiswso2020 to start the process for orientation and training as a volunteer. Trainings provide an overview of what severe weather shelters are and why we do them; a brief run-through on what to expect, roles, and policies; and some basic de-escalation skills. 

Seasonal Shelters

In addition to the severe-weather beds that open only when certain weather thresholds are met, the Joint Office of Homeless Services also opens seasonal shelter beds every fall, winter and spring. These beds are open during those months no matter the forecast, from November through March. To make this work possible, the Joint Office works closely with experienced shelter operators, including Transition Projects and Do Good Multnomah. Other community partners not funded through the Joint Office also add winter shelter capacity.

Just like with year-round shelters, winter shelters are available only through reservations. Anyone interested in accessing shelter should contact 211.

Winter shelters for 2020-21 will open in November, with one exception: Charles Jordan Community Center opened in September. 

  • Charles Jordan Community Center; 100 beds, operated by Do Good Multnomah
  • Mt. Scott Community Center; 75 beds, operated by Joint Office staff
  • Former Greyhound station in Old Town; 100 beds, operated by Transition Projects.