Library Access Services Assistant

EXAMPLES OF DUTIES:

CUSTOMER SERVICE

• Help patrons in the general understanding and use of library operations and services; assist internal and external customers by listening, seeking to understand, and resolving needs and providing solutions or referrals.
• Answer access services, informational, and directional questions; refer complex questions to appropriate staff.

ACCOUNT MANAGEMENT

• Provide account management assistance, including teaching account management; explain account management policies and procedures.
• Enter and maintain records; assist patrons with balances due, including accepting payment, providing options, and negotiating and waiving charges as appropriate.

TECHNOLOGY AND ORGANIZATION

• Use standard computer technology and help patrons with electronic resources; maintain, troubleshoot, and teach customers how to use equipment such as computers, copiers, print management, internet management, check-out stations, credit card payment machines, cash registers, and other equipment.
• Create, organize, and maintain files, records, correspondence, and reports; maintain library supplies; handle payments and bank deposits according to library policies and procedures; maintain access to the collection.
• Empty book drops and check-in materials; receive, process, sort, and shelve materials; maintain shelf order by shelf reading or shifting the collection; search for and locate holds and missing items; prepare items by applying labels, barcodes, RFID tags, book jackets, written location codes, and designations; process and prepare new items for use; repair and mend materials; pack and unpack deliveries.

LIBRARY SUPPORT

• Prepare meeting rooms and designated areas for programs; clean and make minor repairs to office equipment; report major problems to appropriate staff; keep library facility organized, safe, and neat; open and close branch library for service hours; turn equipment on and off; consult with and support management and staff to ensure effective library operations.
• Perform other duties as assigned.

LEVEL AND TYPE OF WORK AND/OR SUPERVISION:

Library Access Services Assistant

• Entry level
• Administrative Support
• Perform the more routine duties as assigned with increasing independence.
• Decisions made or actions taken require higher-level review and work is checked for progress and reviewed for quality and compliance to policy and procedures.
• Typically, incumbents may use the entry level to obtain the proficiencies to qualify at the next level in the classification series.
• Receive general supervision from manager or staff.
• May exercise technical and functional supervision over staff.

MINIMUM QUALIFICATIONS GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.

Library Access Services Assistant

Training and experience for entry level, administrative support classifications are typically equivalent to completion of the twelfth grade and up to one (1) year of experience that demonstrates the ability to perform the duties of the position. (Equivalency 0-1 years of qualifying training and/or experience).

Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and/or additional training, licenses, or certificates.