Operations Supervisor

EXAMPLES OF DUTIES:

• Provide day-to-day supervision of activities of operations; plan, prioritize, assign, supervise, and review the work of a diverse workforce; develop and revise work processes; establish work schedules; provide or coordinate staff training; manage performance and work with staff to correct deficiencies; monitor work performed to meet agreed upon goals and objectives.
• Recommend and assist in the implementation of goals and objectives; evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; recommend and implement policies and procedures; assist in the development and administration of the budget; participate in forecasting additional funds for staffing and resources; prepare various reports on operations and activities.
• Coordinate facility maintenance and repair; research and make recommendation on equipment acquisition; prepare and process personnel, payroll, purchasing and accounting information; manage cash and account reconciliation.
• Respond to and resolve confidential and sensitive inquiries; provide expert guidance to other departments, the general public and/or outside agencies; investigate complaints and recommend corrective actions as necessary; act as representative on committees, interagency task forces, special projects, and other community outreach activities as assigned.
• Analyze and review federal, state, and local laws, regulations, policies, and procedures in order to ensure compliance; conduct analysis on best practices and trends, and formulate and implement recommendations.
• In addition to the above duties, the senior level will: supervise a larger staff and manage day-to-day operations of greater complexity.
• Perform other duties as assigned.  

LEVEL AND TYPE OF WORK AND/OR SUPERVISION:

Operations Supervisor

• Journey
• Professional
• Perform the full range of duties, working independently, applying well-developed subject knowledge, and exercising judgment and initiative.
• Receive occasional instruction or assistance as new or unusual situations arise.
• Fully aware of the operating procedures and policies within the work unit.
• Work is reviewed based on compliance, appropriateness, and effectiveness in meeting goals and deadlines.
• Receive direction from manager or staff.
• Exercise direct supervision over staff.
• Supervise a single operation.

Operations Administrator

• Advanced
• Professional
• Perform the most difficult assignments requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative.
• Receive work assignments in terms of objectives, priorities, and deadlines.
• Work is reviewed for technical accuracy, compliance to program objectives, and overall results.
• Receive administrative direction from management.
• Exercise direct supervision over staff.
• Supervise multiple operations and separate and distinct functional teams, work locations and/or shifts.

MINIMUM QUALIFICATIONS GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.  Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.

Operations Supervisor

Training and experience for journey level, professional classifications are typically equivalent to a bachelor's degree and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience).

Operations Administrator

Training and experience for advanced level, professional classifications are typically equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.  (Equivalency 7-10 years of qualifying training and/or experience).

Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and /or additional training, licenses, or certificates.