Program Technician

Program is defined as distinct services, operations, and/or functions which provide specialized professional services that may be internal and/or external focused; focus on achieving a well-defined organizational objective or set of objectives; administer its own program, policies, procedures, and goals; develop and manage its own budget separate from the department and/or division; operate under guidelines established by a manager; develop short- and long-term strategic plans that are monitored for desired outcomes; ensure program compliance with regulatory or performance guidelines; typically involve interaction of other agencies and/or organizations; staff has acquired the specialized expertise required for managing a program and performs related professional and technical duties.

EXAMPLES OF DUTIES:

• Collect, track, and evaluate data and statistics; generate and produce a variety of reports, summaries, metrics, plans, and related documents.

• Perform on-site reviews of subcontracted services; ensure compliance with federal and state laws, statutes, and regulations; provide technical assistance and training for staff, subcontractors, and representatives from other jurisdictions and agencies.

• Develop, maintain, update, and operate computerized management information systems; assist in the development, design, and maintenance of websites, social media, databases, and software programs; upload documents and files to websites.

• Assist the public and clients; respond to inquiries and provide information regarding program services, policies, guidelines, and procedures; refer callers to appropriate personnel.

• Act as representative on committees, special projects, and other community outreach activities as assigned; act as liaison to the public, community agencies, businesses and industries, and other jurisdictions.

• Provide limited administrative support, including processing invoices, claims, and payments.

• Perform other duties as assigned.

LEVEL AND TYPE OF WORK AND/OR SUPERVISION:

Program Technician

• Journey level

• Paraprofessional

• Perform the full range of duties, working independently, applying well-developed subject knowledge, and exercising judgment and initiative.

• Receive occasional instruction or assistance as new or unusual situations arise.

• Fully aware of the operating procedures and policies within the work unit.

• Work is reviewed based on compliance, appropriateness, and effectiveness in meeting goals and deadlines.

• Receive general supervision from manager or staff.

• May exercise technical and functional supervision over staff.

MINIMUM QUALIFICATIONS GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. Requirements are determined at the time of recruitment based on responsibilities of the individual position and business needs of the department.

Program Technician

Training and experience for journey level, paraprofessional classifications are typically equivalent to an associate's degree and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 3-6 years of qualifying training and/or experience).

Depending upon assignment, candidates may be required to pass a criminal background check, have a valid driver license, and/or additional training, licenses, or certificates.