Who Do I Contact?
Moda Medical Customer Service: 888-445-7413
Moda Delta Dental Customer Service: 888-447-8194
VSP*(Vision) Customer Service: 800-877-7195 (Note: The Moda Major Medical plan does not include vision services)
ArrayRx Pharmacy Information
Customer Support:
- Phone: 1-800-913-4284
- Email: MultCountyCS@modahealth.com
Information on Rx Tiers & Costs
You can find the tier of your current medications in the Preferred Drug List (PDL) (updated quarterly)
PDL Tier | Moda PPO 400 Tier |
---|---|
Value & Preventative | Value |
Select | Tier 1 |
Generic Specialty | Tier 1 |
Preferred Brands | Tier 2 |
High Cost Generics | Tier 2 |
Preferred Specialty | Tier 2 |
Non-Preferred Brands | Tier 3 |
Non-Preferred Specialty | Tier 3 |
EXC - Plan Exclusion | Not Covered |
Then, use the charts below to see your expected costs.
PPO 400 -Medication Tiers & Employee Costs
Retail 30 Day Supply | Retail 90 Day Supply | Mail Order 90 Day Supply |
---|---|---|
Value Tier: ≤$4 | Value Tier: ≤$12 | Value Tier: ≤$8 |
Tier 1: 20%, max of $50 | Tier 1: 20%, max of $150 | Tier 1: 20%, max of $30 |
Tier 2: 20%, max of $50 | Tier 2: 20%, max of $150 | Tier 2: 20%, max of $125 |
Tier 3: 50% | Tier 3: 50% | Tier 3: 50% |
Moda Major Medical - Medication Tiers & Employee Costs
Retail 30 Day Supply | Retail 90 Day Supply | Mail Order 90 Day Supply |
---|---|---|
Value Tier: ≤$4 | Value Tier: ≤$12 | Value Tier: ≤$8 |
Tier 1: 30% after deductible | Tier 1: 30% after deductible | Tier 1: 30% after deductible |
Tier 2: 30% after deductible | Tier 2: 30% after deductible | Tier 2: 30% after deductible |
Tier 3: 30% after deductible | Tier 3: 30% after deductible | Tier 3: 30% after deductible |
*Medication prices vary between pharmacies and can change at the same pharmacy location due to market demand and price fluctuations. See further prescription plan details on the Medical Plan Comparison.
Mail Order Pharmacies
Note: A Costco membership is not needed to use Costco mail order.
- DocumentMail Order Overview (766.34 KB)
- DocumentCostco Mail Order Form (325.04 KB)
- DocumentArdon Health Specialty Pharmacy Overview (575.58 KB)
Other Documents:
- Prescription Drug List (Formulary) (updated quarterly)
- DocumentModa Drug Price Check Tool (79.21 KB)
Other information
Claims to submit? Send an itemized statement from your provider to multco@modahealth.com or submit through your member dashboard.
Moda Provider Search - You can search for Moda's providers as a guest by selecting the "Connexus" network. After your plan start date, you can also search by using your subscriber ID# or member dashboard.
Look below for your plan handbooks and program flyers. Additional Moda forms, e.g. reimbursement or release of information forms, are available on the Moda Forms page.
2025 Plan Documents (see end of page for 2024 documents)
When reviewing your plan information below, please be sure to choose the document that corresponds to the medical plan you are enrolled in (PPO 400 or Major Medical), as these documents are specific to the stated plan. (Not sure? View your current benefits on the Workday Benefits and Pay Hub).
If you would like a printed copy of any of these documents, or access in another language, contact the Benefits Office at 503-988-3477 or employee.benefits@multco.us.
Moda PPO 400 Plan
- Document
- Document2025 Moda PPO 400 Handbook (2.29 MB)
- Document2025 Moda PPO 400 Summary (142.48 KB)
Moda Major Medical Plan
- Document
- Document2025 Moda Major Medical Handbook (2.24 MB)
- Document2025 Moda Major Medical Summary (140.15 KB)
Note: The 2025 Moda Major Medical Plan is not Medicare Part D creditable prescription drug coverage but will be creditable in 2026.
- Document
Delta Dental 50 Plan
- Document2025 Delta Dental Plan Summary (809.14 KB)
- Document2025 Delta Dental 50 Handbook (2.33 MB)
Moda Medical - Additional Documents
- DocumentActive & Fit (276.5 KB)
- DocumentAetna Network User Guide (619.3 KB)
- DocumentBehavioral Health Champions (2.03 MB)
- DocumentCare Options (505.38 KB)
- DocumentCase Management (957.94 KB)
- DocumentChronic Condition Management (116.26 KB)
- DocumentCirrusMD Member Flyer (427.3 KB)
- DocumentCirrusMD Member FAQ (267.96 KB)
- DocumentDiabetic Supplies - Moda (1.13 MB)
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- DocumentHealthcare Cost Estimator (155.25 KB)
- DocumentHealth Coaching (614.67 KB)
- LGBTQIA+ Support Hub
- Machine Readable Files - This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
- DocumentMember Dashboard (143.24 KB)
- DocumentMember Dashboard - Be Better Tools (1.24 MB)
- DocumentMember Reimbursement (144.7 KB)
- DocumentOut of Area Dependent (165.46 KB)
- DocumentProvider Directory Tool (219.61 KB)
- Document
- DocumentRetiree National Network (166.8 KB)
- DocumentModa Travel Network (104.23 KB)
- DocumentWomen's Health & Maternity Care (665.43 KB)
VSP* (Vision) - Moda PPO 400 Plan Additional Documents
- VSP Website
- DocumentExclusive Member Extras (2.92 MB)
- DocumentEyeconic (384.58 KB)
- DocumentA Look At Your Coverage (Adults) (1.81 MB)
- DocumentA Look At Your Coverage (Kids) (617.35 KB)
- DocumentYour Vision Coverage Works Overtime (In-Network) (821.92 KB)
- * VSP coverage is included in Moda PPO 400 plans. The Moda Major Medical Plan does not include vision coverage.
Moda Delta Dental
Choose your provider from the available networks:
- Delta PPO Network dentists offer services with the lowest out-of-pocket costs.
- Dentists on the Premier Network are also in-network providers, but services can be more costly.
- Services provided by an out-of-network provider are subject to balance billing and therefore, most costly.
Moda Delta Dental - Additional Documents
- DocumentHealth Through Oral Wellness (820.8 KB)
- Document
- DocumentDelta Dental PPO Provider Guide (821.03 KB)