Xplane Capture
The big question / How might we...?
The MIL’s goal for the workshop was to align messaging to create excitement and buy-in from key stakeholders for the group’s work moving forward.
Type (project or consultation):
Workshop
When:
March 2016
Process/what we did:
We identified our audience and key partners, mapped the current (transactional) state and future (transformational) state of the Department of County Human Services’ (DCHS) service model using personas, discussed human-centered design, and developed a road map for our next steps.
Outcome/Impact:
The MIL developed a plan to help lead DCHS in its Pivot to 2025 efforts.
